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AwardedFind a Tender · award

AI Foundation and Digital Front Door Services

Buyer: Torfaen County Borough Council →

BuyerTorfaen County Borough Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published23 Jun 2026

What is being bought

SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

AI Foundation and Digital Front Door Services

Statuspending
Value£1,272,000
Contract periodFrom 3 Jul 2026 to 2 Jul 2027

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06b897
Latest release ID058798-2026
Latest release timestampTue Jun 23 2026 09:08:26 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release6

Notice history

DateEventReference
23 Jun 2026award, contract058798-2026
19 Jun 2026award, contract057825-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
23 Jun 2026 · 058798-2026 · award, contract
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19 Jun 2026 · 057825-2026 · award, contract
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