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AHG_000362 - Customer Satisfaction Surveys

Customer satisfaction survey
Yorkshire & Humber (UKE41)
Published value
Not published
Submission deadline 6 Dec 2021, 16:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Anchor Hanover Group: "AHG_000362 - Customer Satisfaction Surveys". Published status: active. Published value: Value not published. 1 published lot. Recorded submission deadline: 6 Dec 2021, 16:00 GMT. See the official notice for participation instructions.
Contracting AuthorityAnchor Hanover GroupScope & CategoriesNot publishedSubmission Window
Closed
6 Dec 2021, 16:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Anchor Hanover Group
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Anchor Hanover Group. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAnchor Hanover Group
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published11 Nov 2021, 15:37 GMT
Last source update11 Nov 2021, 15:37 GMT
Recurring procurementNot published
ClassificationCustomer satisfaction survey
Delivery area
Yorkshire & Humber (UKE41)
OCIDocds-h6vhtk-02f5c7
What is being bought
Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer plan is: ? Improve customer satisfaction across all services to upper quartile levels ? Truly customer centric approach ? putting customers at the heart of all decision making ? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. ? Challenge and eradicate poor service everywhere ? Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
What changed
From the official release history
  1. Status changed to active
    11 Nov 2021, 15:37 GMT
  2. Official notice release published
    11 Nov 2021, 15:37 GMT
  3. Submission deadline changed to 6 Dec 2021, 16:00 GMT
    11 Nov 2021, 15:37 GMT
  4. Buyer information updated
    11 Nov 2021, 15:37 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£1
    Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    11 Nov 2021, 15:37 GMT
  2. Submission deadline
    6 Dec 2021, 16:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Anchor Hanover Group

Contracting authority GB-FTS-13966
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

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    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published