Additional Call Centre Capacity

{
  "id": "003016-2021",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 17,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 17,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 17,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2021-02-15T14:16:02Z",
  "ocid": "ocds-h6vhtk-02932f",
  "buyer": {
    "id": "GB-FTS-322",
    "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:600278-2020:TEXT:EN:HTML"
    }
  ],
  "awards": [
    {
      "id": "003016-2021-NSS202125-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-5683",
          "name": "Advice Direct Scotland"
        },
        {
          "id": "GB-FTS-5684",
          "name": "ASCENSOS"
        },
        {
          "id": "GB-FTS-5685",
          "name": "go-centric"
        },
        {
          "id": "GB-FTS-5686",
          "name": "Customer Experience People Ltd"
        },
        {
          "id": "GB-FTS-5687",
          "name": "HGS UK"
        },
        {
          "id": "GB-FTS-5688",
          "name": "Journeycall Ltd"
        },
        {
          "id": "GB-FTS-5689",
          "name": "Pursuit Digital Ltd"
        },
        {
          "id": "GB-FTS-5690",
          "name": "Serco"
        },
        {
          "id": "GB-FTS-5691",
          "name": "Sitel UK Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "NSS202125",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable.\nNSS are seeking to put in place a multiple supplier Framework Agreement for the provision of Additional Call Centre Services as and when required to provide additional capacity and resilience to supplement any internal service.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "Additional Call Centre Capacity",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "procedure": {
      "isAccelerated": true,
      "acceleratedRationale": "A number of current agreements are in place for call centre services which were awarded via direct award under extreme urgency (regulation 33 (1)(C) and 33 (3), due to the Covid-19 pandemic. These agreements are to expire on 31st March 2021.\nAs there is now anticipated to be an on-going medium-term requirement for these services, not only for covid-19 but potentially for other services, the Authority is now conducting an open procurement process under the regulations. As new agreement(s) are required to be in place by the 31st March 2021, the Authority has decided to undertake an accelerated process."
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable.",
    "reviewDetails": "The bringing of court proceedings against the Authority after the Framework Agreement has been entered into will not affect the Framework Agreement unless grounds for the imposition of special penalties under the Public Contracts (Scotland) Regulations 2015 can be established. Otherwise the remedies that may be awarded by the courts where the Framework Agreement has been entered into are limited to the award of damages.",
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-322",
      "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM",
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "countryName": "United Kingdom",
        "streetAddress": "Gyle Square (NSS Head Office), 1 South Gyle Crescent"
      },
      "details": {
        "url": "http://www.nhsscotlandprocurement.scot.nhs.uk/",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")"
      },
      "contactPoint": {
        "email": "nss.procurementteam@nhs.scot",
        "telephone": "+44 1698794410"
      }
    },
    {
      "id": "GB-FTS-5683",
      "name": "Advice Direct Scotland",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Glasgow",
        "postalCode": "G1 1UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Brunswick House, 51 Wilson Street, 51 Wilson Street"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Advice Direct Scotland"
      },
      "contactPoint": {
        "telephone": "+44 1414066762"
      }
    },
    {
      "id": "GB-FTS-5684",
      "name": "ASCENSOS",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Motherwell",
        "postalCode": "ML1 3AT",
        "countryName": "United Kingdom",
        "streetAddress": "250 Airbles Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "ASCENSOS"
      },
      "contactPoint": {
        "telephone": "+44 7969247915"
      }
    },
    {
      "id": "GB-FTS-5685",
      "name": "go-centric",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Glasgow",
        "postalCode": "G15ES",
        "countryName": "United Kingdom",
        "streetAddress": "2/1 20 Trongate"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "go-centric"
      },
      "contactPoint": {
        "telephone": "+44 7791577989"
      }
    },
    {
      "id": "GB-FTS-5686",
      "name": "Customer Experience People Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G12RX",
        "countryName": "United Kingdom",
        "streetAddress": "Empire House, 131 West Nile Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Customer Experience People Ltd"
      },
      "contactPoint": {
        "telephone": "+44 7900197561"
      }
    },
    {
      "id": "GB-FTS-5687",
      "name": "HGS UK",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Selkirk",
        "postalCode": "TD7 5EQ",
        "countryName": "United Kingdom",
        "streetAddress": "North Riverside Industrial Estate, Level Crossing Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "HGS UK"
      },
      "contactPoint": {
        "telephone": "+44 7827940800"
      }
    },
    {
      "id": "GB-FTS-5688",
      "name": "Journeycall Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM71",
        "locality": "Arbroath",
        "postalCode": "DD11 4ED",
        "countryName": "United Kingdom",
        "streetAddress": "3 James Chalmers Road, Kirkton Enterprise Park"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Journeycall Ltd"
      },
      "contactPoint": {
        "telephone": "+44 1241730300"
      }
    },
    {
      "id": "GB-FTS-5689",
      "name": "Pursuit Digital Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G3 8LE",
        "countryName": "United Kingdom",
        "streetAddress": "131 Minerva Street"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Pursuit Digital Ltd"
      },
      "contactPoint": {
        "telephone": "+44 7720744437"
      }
    },
    {
      "id": "GB-FTS-5690",
      "name": "Serco",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Hook",
        "postalCode": "RG27 9UY",
        "countryName": "United Kingdom",
        "streetAddress": "16 Bartley Wood Business Park, Bartley Way"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Serco"
      },
      "contactPoint": {
        "telephone": "+44 7827277278"
      }
    },
    {
      "id": "GB-FTS-5691",
      "name": "Sitel UK Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG3",
        "locality": "Coventry",
        "postalCode": "CV1 3BH",
        "countryName": "United Kingdom",
        "streetAddress": "Earlsdon Park, 53 - 55 Butts Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Sitel UK Limited"
      },
      "contactPoint": {
        "telephone": "+44 7834101127"
      }
    },
    {
      "id": "GB-FTS-324",
      "name": "Sheriff Court House",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "countryName": "United Kingdom",
        "streetAddress": "27 Chambers Street"
      },
      "identifier": {
        "legalName": "Sheriff Court House"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "003016-2021-NSS202125-1",
      "value": {
        "amount": 60000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "003016-2021-NSS202125-1",
      "dateSigned": "2021-02-03T00:00:00Z"
    }
  ],
  "description": "(SC Ref:643376)",
  "initiationType": "tender"
}