Official UK procurement notice
Accident and Claim Management
Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)
What is being bought
Published requirement descriptionNetwork Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles.
Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions.
The supplier shall be able to provide the following services:
- Incident Reporting & First Notification of Loss (FNOL)
- Incident Management
- Repair Management
- Claims Handling & Insurance Interface
- Driver Support & Welfare
- Reporting and Analytics to include Data Management and Security
During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio.
The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years
- The authority expects to re-tender this requirement around 31 Jul 2033, 23:59 BST.
- How the procedure runs: A procurement specific questionnaire will be issued to all interested parties, and after down selection, up to 5 participants will be invited to tender
CPV: Vehicle-fleet management services
The lotProcurement structure
single lot · value publishedLot #1PlannedRenewalPublished value£35,750,000
- Condition of participationshortlisting
Previous Experience
Safety
Social Value
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Condition of participationshortlisting
Previous Experience
Safety
Social Value
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Yes · next expected 31 Jul 2033
- First published
- 11 Sept 2025, 15:18 BST
- Last source update
- 17 Oct 2025, 14:30 BST
- Award evaluation window
- Submission end – 30 Jun 2026
- Authority reference
project_44192- FTS notice number
2025/S 000-066361- Accelerated
- Qualifying planned procurement notice
- Latest notice
- Planned procurement notice (UK3)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0598c2Find a Tender
- How it runs
A procurement specific questionnaire will be issued to all interested parties, and after down selection, up to 5 participants will be invited to tender
How it was run
Official notice- Requests to participate (first stage)
- 9 Jan 2026, 12:00 GMT
- Submission deadline
- 9 Jan 2026, 12:00 GMT
- Clarification deadline
- 5 Jan 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
11 Sept 2025 → 1 Aug 2026 · 8 dates- Planning notice published11 Sept 2025, 15:18 BST
- Market engagement395 days ago26 Sept 2025, 23:59 BST
The purpose of this exercise is to engage the market to gather information and understand aspects of potential best practice to inform our approach to the future procurement activity. The key objectives of this activity are to:
a. Understand areas of efficiency and best practice to refine and inform Network Rail’s requirement to tender Accident and Claim Management Services.
b. Understand the level of interest from the supply chain for the upcoming tender activity.
This Pre-Market Engagement questionnaire seeks to gain answers to a set of questions posed to the market. Your responses to these questions will help Network Rail to shape its final specification and procurement documentation ahead of commencing the procurement activity.
Please upload this response document within the BravoNR Technical Envelope of pqq_3788 (Preliminary Market Engagement – Accident and Claims Management) by 1200 (Midday) on Friday 26th September 2025. Any clarification messages should also be submitted through the Bravo system, by 1200 (Midday) on Tuesday 23rd September 2025.
- Latest notice published374 days ago17 Oct 2025, 14:30 BST
- Tender notice expected329 days ago1 Dec 2025, 23:59 GMT
- Clarification questions by295 days ago5 Jan 2026, 12:00 GMT
- Submission deadline291 days ago9 Jan 2026, 12:00 GMT
- Award decision expected by118 days ago30 Jun 2026, 23:59 BST
- Contract starts87 days ago1 Aug 2026, 00:00 BST
Notice history
5 events · 2 releases on Find a Tender · since 11 Sept 2025- Preliminary market engagement notice published11 Sept 2025, 15:18 BSTUK2
- Planned procurement notice published17 Oct 2025, 14:30 BSTUK3
- Published value updated to £35,750,00017 Oct 2025, 14:30 BSTwas £33,000,000
- Status changed to planned17 Oct 2025, 14:30 BST
- Procurement method changed17 Oct 2025, 14:30 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: Any additional documents will be issued via the Bravo/Jaggaer sourcing platform, project_44192
Notices published for this procedure
- Planned procurement notice Planned procurement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender