Official UK procurement notice
661-NYC-CD Online Health · UK public procurement notice
Authority: The North Yorkshire Council (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe Authority requires an Online Health solution that complements the Active North Yorkshire (ANY) new hybrid membership model. ANY currently services circa 20,000 health and fitness members across North Yorkshire.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award.
This Contract is being offered under the Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.
CPV: General-practitioner services · Health services · Physiotherapy services
The lotProcurement structure
single lot · value publishedLot #1The solution should deliver secure, clinically appropriate, and accessible virtual…AwardedRenewalPublished value£3,600,000
The solution should deliver secure, clinically appropriate, and accessible virtual health services at scale – fully integrated with the Authority’s membership eco system – and underpinned by robust clinical governance, quality assurance frameworks, and continuous improvement processes.
In scope services will include:
- Online GP appointments
- Virtual Nutrition Support
- Remote Physiotherapy
- Mental Health Services
- Virtual On Demand Exercise Content
This notice sets out the intention to conclude a competitive process and award a contract for the provision of Online Health.
The annual value of the contract is demand led and may range between £0 – £672,000 (excluding VAT) based on a per member per month cost, therefore the total value of the contract is demand led and may range between £0 - £3,360,000 (excluding VAT). There is no guarantee of spend.
The contract is for a new service that is intended to be awarded to a new Provider.
Initial term: 3 years 24 August 2026 – 23 August 2029
Option to extend: 2 years 24 August 2029 – 23 August 2031
This is a Provider Selection Regime (PSR) Intention to Award Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Quality and Innovation - Service Delivery: 15%
- Quality and Innovation - Customer Journey & System Integration: 15%
- Value - Value for Money: 10%
- Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact: 10%
- Value - Volume 2 Price Schedule: 30%
- Social Value - Social Value Contribution: 10%
- Integration, Collaboration, and Service Sustainability - Collaboration: 10%
Published award criteria (9)
- Quality and Innovation - Service Level Agreement and Response Times: Threshold
- Quality and Innovation - Service Delivery: 15
- Quality and Innovation - Customer Journey & System Integration: 15
- Value - Value for Money: 10
- Value - Volume 2 Price Schedule: 30
- Integration, Collaboration, and Service Sustainability - Collaboration: 10
- Improving Access, Reducing Health Inequalities, and Facilitating Choice - Service Impact: 10
- Social Value - Social Value Contribution: 10
- Price: 0
- Suitability
All Key Personnel involved in delivering the services shall be registered with the relevant regulatory body (such as GMC, HCPC, GPhC, NMC etc.)
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 5 May 2026, 13:45 BST
- Last source update
- 26 Aug 2026, 09:22 BST
- Award evaluation window
- 2 Jun 2026 – …
- Authority reference
100109910- FTS notice number
2026/S 000-081071- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-069162Find a Tender
Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Thursday 16 July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR. The key criteria were considered within the award criteria which were laid out in the tender documents, the key criteria formed the basis for the evaluation questions that were asked. Any written representations should be sent to Laura Baxter ([email protected]). The award decision makers for this process were North Yorkshire Council's Procurement Assurance Board, Corporate Director - Community Development and Assistant Director - Resources. No conflicts of interest were identified for any of the individuals involved in this procurement process.
How it was run
Official notice- Submission deadline
- 2 Jun 2026, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 2 Jun 2026, 12:00 BST
Timeline
2 Jun 2026 → 26 Aug 2026 · 4 dates- Submission deadline143 days ago2 Jun 2026, 12:00 BST
- Bids opened143 days ago2 Jun 2026, 12:00 BST
- Contract starts60 days ago24 Aug 2026, 00:00 BST
- Notice published58 days ago26 Aug 2026, 09:22 BST
Notice history
2 events · 3 releases on Find a Tender · since 6 Jul 2026- Status changed to complete6 Jul 2026, 12:14 BST
- Buyer details updated26 Aug 2026, 09:22 BST
Published amendments (1)
This is a Provider Selection Regime (PSR) Confirmation of Contract Award Notice. The contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. This contract has now been formally awarded using the competitive process. Cont…
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| HealthHero Solutions LimitedSubcontracting: Group exercise content, including a range of digital fitness classes | — | — | Awarded |
Contracts
661-NYC-CD Online Health · HealthHero Solutions Limited
- Signed
- 6 Jul 2026
- Value
- —
- Period
- … – 23 Aug 2029
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| The solution should deliver secure, clinically appropriate, and accessible virtual… | 2bids | — | — | £1 – £3,360,000 |
| Whole notice | — | — | — | £1 – £3,360,000 |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High Court of England and WalesReview body
- The Royal Courts of JusticeReview contact point
Bidders & participating suppliers
1 commercial party on the notice- HEALTHHERO SOLUTIONS LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria
- Economic and financial selection criteria