24/7 IT Service Desk · UK public procurement notice

Official notice

Authority: London Borough of Redbridge (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: London (UKI53)

Awarded value£777,000published contract · exc. VAT

Awarded 18 Aug 2026no call for competition

Awarded to AGILISYS LIMITED

What is being bought

Published requirement description

This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2. Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4. A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6. The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8. Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: London

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 18 Aug 2026, 17:41 BST
Last source update: 18 Aug 2026, 17:41 BST
Authority reference: DN804956
FTS notice number: 2026/S 000-078727
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: London (UKI53)
Official registry OCID: ocds-h6vhtk-06e6f8 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £777,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 18 Aug 2026

Awarded to	Value	Date	Status
AGILISYS LIMITED	£777,000 †	—	Awarded

Contracts

24/7 IT Service Desk · AGILISYS LIMITED
Signed
18 Aug 2026
Value
£777,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

London Borough of Redbridge

Contracting authorityLocal CouncilRegional or local authorityGeneral public services PPZX-9247-ZGQQ 255-259 High Road, Ilford, London, IG11NYContact name, email

Bidders & participating suppliers

1 commercial party on the notice

AGILISYS LIMITEDAwarded supplierPZRW-1751-WBLX Scale Space, 1st Floor Imperial College, White City Campus, 58 Wood Lane, London, London, W12 7RZContact email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.