111 Resilience Partner Contract - DHU

Official notice

Authority: London Ambulance Service NHS Trust (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: Health & Social Care (85) Delivery: London (UKI)

Awarded value£6,700,000published contract · exc. VAT

Awarded 10 Apr 2024no call for competition

Awarded to DHU Healthcare

What is being bought

Published requirement description

DHU and LAS will work in partnership to support the safe, effective and efficient delivery of the LAS 111 Clinical Assessment Service. Both providers will work within Integrated Urgent Care (IUC) National guidelines and deliver all services using NHS Pathways systems in accordance with licence regulations. This contract will provide increased resilience and business continuity for LAS in the provision of 111 IUC, which is operationally efficient, to best serve the interests of the patients across London

CPV: Health services

The lotProcurement structure

single lot · no lot value published

Lot #1Provision of service from DHU Healthcare to London Ambulance Service (LAS) includeAwarded

Provision of service from DHU Healthcare to London Ambulance Service (LAS) include a. Call Answering - LAS will divert a maximum of 20% of activity level of LAS 111 London call activity to DHU to support resilience. The activity diverts will be as follows; agreed in advance between both parties, pre-planned support agreed in real time in response to surge/ escalation DHU will provide fully trained Health Advisors who are able to undertake initial assessment using NHS Pathways based on locally agreed care pathways within agreed KPIs. Where necessary, clinical advice will be provided, for example where the patient has complex needs and the Health Advisor requires guidance on patient management or where support is required with NHS Pathways selection. Where necessary Clinical Advisors will be available for patients who have immediate urgent needs, where immediate warm transfer of a call to a clinician is needed i.e. possible patient collapse that the Health Advisor is unable to action. Otherwise, all calls requiring clinical assessment will be transferred to the LAS clinical queue by Interoperability Toolkit messaging. Using the Directory of Services (DOS) profiled services, Health Advisors and Clinical Advisors will refer to the appropriate services to undertake any onward referral across the Integrated Care System. Operating hours: The Provider shall be able to provide a 24/7 service. Call Process: a. Calls will be routed into an agreed Provider number from the relevant NHS 111 service via the regional Patient Relationship Manager (PRM) b. Calls will be recorded on DHU telephony and available upon request to LAS for the use of Serious Incident (SI) or complaint investigation. c. DHU staff will continue to work on the DHU telephony and Adastra systems but share required data to LAS as specified within the current contract Resourcing: a. Staff must be fully compliant with the NHS 111 standards and pre-employment checks stipulated by London Ambulance NHS Trust on request. c. Providers must have relevant policies and procedures in place to maintain the wellbeing of staff d. The Provider must record and make available for inspection, on reasonable request by the provider, for all staff working within the provider services: Intention of award: London Ambulance Service are intending to award a contract an existing provider following direct award process C under the Provider Selection Regime. Public Contract Regulations 2015 do not apply to this procurement. Lifetime of contract: The contract is for 2 years (with a break clause of 6 months). Award Criteria: The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard

Delivery: London

85100000 Health services

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 16 Apr 2024, 15:57 BST
Last source update: 16 Apr 2024, 15:57 BST
FTS notice number: 2024/S 000-012406
Classification (CPV): Health services
Delivery area: London (UKI)
Official registry OCID: ocds-h6vhtk-0452c9 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by Friday 26th April. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by Friday 26th April. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. The key decision makers within the Integrated Urgent Care department and Procurement have all signed a Conflict of Interest Declaration and no conflicts were identified. London Ambulance Service (LAS) has used the following key criteria to make the decision to award a new contract to DHU. Quality and innovation – 25% Value – 25% Improving access, reducing health inequalities and facilitating choice – 20% Integration, collaboration and service sustainability – 20% Social value – 10% The most important criteria for this contract are Quality & Innovation and Value and so have each been given 25% weighting. This is in line with the nature of the contract which is to provide up to 10% of call answering support, adhering to the high standards and providing clinical oversight for the LAS and the importance of ensuring Value for money. Due to the nature of the service as a low carbon generator, social value has been reduced to 10%. The remaining criteria are of moderate importance have the weighting set at 20%.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £6,700,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 10 Apr 2024

Awarded to	Value	Date	Status
DHU Healthcare	£6,700,000 †	—	Awarded

Contracts

Contract 012406-2024-1 · DHU Healthcare
Signed
10 Apr 2024
Value
£6,700,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

London Ambulance Service NHS Trust

Contracting authorityCentral GovernmentBody governed by public lawHealth 220 Waterloo Road, London, London, SE1 8SDContact name, email

Bidders & participating suppliers

1 commercial party on the notice

DHU HealthcareAwarded supplierFennel Close No2 Roundhouse Derby, Derby, East Midlands, B79 0epContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.