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Find a TenderAwardedContract details notice
Published 28 Jul 2025, 14:39 BST

Official UK procurement notice

P-3271 IT Hardware Maintenance and Support Services

Official notice

Authority: Translink (Public body)

ServicesOpen procedureAbove thresholdUtilities
Sectors: IT Services & Software (72) Delivery: Northern Ireland (UKN)
Published estimate£3,000,000≈ £1.0m / year · £3,600,000 inc. VAT · 1 value update
Submissions closed 24 Mar 2026awarded 29 May 2026
Awarded to Capita Business Services Ltd
Contract term 3 yrsends 13 Jun 2029 · up to 13 Jun 2032 with extensions · starts 14 Jun 2026

What is being bought

Published requirement description

Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.)

  • The authority expects to re-tender this requirement around 1 Feb 2032, 23:59 GMT.

CPV: Computer audit consultancy and hardware consultancy services · Computer hardware acceptance testing consultancy services · Computer-site planning consultancy services · Hardware disaster-recovery consultancy services · Hardware selection consultancy services · IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsPublished value£3,000,000
Contract period: 14 Jun 2026 – 13 Jun 2029 (3 yrs) · up to 13 Jun 2032 with extensionsValue: £3,000,000 exc. VAT · £3,600,000 inc. VAT
Delivery: Northern Ireland
Extensions: The Contract may be extended, on agreement with both parties, for 3 periods of 1 year.
72000000 IT services: consulting, software development, Internet and support72110000 Hardware selection consultancy services72120000 Hardware disaster-recovery consultancy services72130000 Computer-site planning consultancy services72140000 Computer hardware acceptance testing consultancy services72150000 Computer audit consultancy and hardware consultancy services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Quality: 70%
  • Cost: 30%
Published award criteria (2)
  • Quality
  • Cost
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · next expected 1 Feb 2032
First published
28 Jul 2025, 14:39 BST
Last source update
22 Jun 2026, 08:49 BST
Award evaluation window
Submission end – 30 Apr 2026
FTS notice number
2026/S 000-016925
Latest notice
Contract details notice (UK7)
Classification (CPV)
Computer audit consultancy and hardware consultancy servicesComputer hardware acceptance testing consultancy servicesComputer-site planning consultancy servicesHardware disaster-recovery consultancy servicesHardware selection consultancy servicesIT services: consulting, software development, Internet and support
Delivery area
Northern Ireland (UKN)
Official registry OCID
ocds-h6vhtk-056734 Find a Tender

How it was run

Official notice
Run through: eTendersNI · Who buys & how to bid on eTendersNI
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free Northern Ireland registration
Submission deadline
24 Mar 2026, 12:00 GMT
Clarification deadline
16 Mar 2026, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

etendersni.gov.uk/epps ↗

Timeline

28 Jul 2025 → 22 Jun 2026 · 10 dates
  1. Planning notice published
    28 Jul 2025, 14:39 BST
  2. Market engagement
    12 Aug 2025, 23:59 BST

    This is a Pre-Market Engagement exercise (PME) that seeks input from the market to inform the upcoming procurement of Hardware Maintenance and Support Services. NOTE : THIS CFT IS NOT A CALL FOR TENDER. Please download and read the Terms of Reference and Instructions for Participants which is available from the "CfT Documents" area. Your response to this market engagement questionnaire must be submitted as an attachment via the secure messaging area of the CfT. The deadline for submission of completed questionnaires is 12:00 on 12th August 2025. Please note: the procedure selected for this Pre-Market Engagement is not indicative of the procurement procedure to follow.

  3. Tender notice published233 days ago
    25 Feb 2026, 14:08 GMT
  4. Clarification questions by214 days ago
    16 Mar 2026, 12:00 GMT
  5. Submission deadline206 days ago
    24 Mar 2026, 12:00 GMT
  6. Award decision expected by169 days ago
    30 Apr 2026, 23:59 BST
  7. Assessment summaries sent141 days ago
    29 May 2026, 00:00 BST
  8. Standstill ends129 days ago
    9 Jun 2026, 23:59 BST
  9. Contract starts125 days ago
    14 Jun 2026, 00:00 BST
  10. Latest notice published117 days ago
    22 Jun 2026, 08:49 BST

Notice history

10 events · 4 releases on Find a Tender · since 28 Jul 2025
  1. Preliminary market engagement notice published
    28 Jul 2025, 14:39 BST
    UK2
  2. Tender notice published
    25 Feb 2026, 14:08 GMT
    UK4
  3. Published value published: £3,000,000
    25 Feb 2026, 14:08 GMT
  4. Status changed to active
    25 Feb 2026, 14:08 GMT
  5. Procurement method changed
    25 Feb 2026, 14:08 GMT
  6. Deadline published: 24 Mar 2026, 12:00 GMT
    25 Feb 2026, 14:08 GMT
  7. Contract award notice published
    29 May 2026, 11:38 BST
    UK6
  8. Status changed to complete
    29 May 2026, 11:38 BST
  9. Contract signature expected
    10 Jun 2026, 23:59 BST
    scheduled
  10. Contract details notice published
    22 Jun 2026, 08:49 BST
    UK7
Routine re-releases (4)
  • 2025-07: 1 release · 28 Jul 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £3,000,0001 award exc. VAT
Bids received 1
Contracts signed 1latest 12 Jun 2026
Awarded toValueDateStatus
Capita Business Services Ltd14 Jun 2026 – 13 Jun 2029 · up to 13 Jun 2032Extensions: The Contract may be extended, on agreement with both parties, for 3 periods of 1 year.£3,000,00029 May 2026Awarded

Contracts

  • 1 · Capita Business Services Ltd

    Signed
    12 Jun 2026
    Value
    £3,000,000
    Period
    14 Jun 2026 – 13 Jun 2029 · up to 13 Jun 2032 with extensions
    Status
    active
    Extensions
    The Contract may be extended, on agreement with both parties, for 3 periods of 1 year.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders · 2 at stage one00—

Contracting authority & participating public bodies

Translink

Contracting authorityPublic undertakingNorthern Irish devolved regulations apply GB-PPON: PTMT-7134-NRMV 22 Great Victoria Street, Belfast, Northern Ireland, BT2 7LXContact email

Bidders & participating suppliers

1 commercial party on the notice
  • CAPITA BUSINESS SERVICES LTDAwarded supplierGB-PPON: PGJV-4881-DTGT First Floor, 2 Kingdom Street, London, London, W2 6BDContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure