Official UK procurement notice
001706 Employee Assistance Programme (Telephone)
Authority: Durham County Council (Local council)
What is being bought
Published requirement descriptionThis Invitation to Bid is for the provision of a telephone based Employee Assistance Programme with includes a 24 hour, 365 days per year telephone advisory and counselling service for all Durham County Council employees, academy schools/colleges and other public sector organisations including town councils contracted to Durham County Council Occupational Health Services (including support for managers), elected members and care leavers in respect of any personal or emotional matter whether work or non-work related as specified in this and related documents. Similar services have been available since 2006.
Additionally, the Council is also seeking a Critical Incident stress/trauma Response Service on an 'as needed basis' which has also been in place since 2006, although to date this has not been utilised.
Durham County Council are looking for a single specialist provider who can deliver this service.
The following key elements are required of the telephone-based Employee Assistance Programme:
Confidential Telephone support, advice and counselling
Online employee and manager advice
Launch of Service
Critical Incident Stress Response Service
CPV: Counselling services · Guidance and counselling services · Guidance services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£112,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: Technical questions 80% Price 20%
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Below threshold
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 15 Apr 2025, 13:59 BST
- Last source update
- 30 Apr 2025, 13:37 BST
- Authority reference
001706- FTS notice number
2025/S 000-015253- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05033bFind a Tender
How it was run
Official notice- Submission deadline
- 16 May 2025, 10:00 BST
- Clarification deadline
- 30 Apr 2025, 23:59 BST
- Electronic submission
- Allowed
Tender documents may be accessed free of charge at www.open-uk.org ↗
Timeline
15 Apr 2025 → 1 Aug 2025 · 5 dates- Tender notice published15 Apr 2025, 13:59 BST
- Latest notice published30 Apr 2025, 13:37 BST
- Clarification questions by30 Apr 2025, 23:59 BST
- Submission deadline16 May 2025, 10:00 BST
- Contract starts1 Aug 2025, 00:00 BST
Notice history
3 events · 2 releases on Find a Tender · since 15 Apr 2025- Tender notice published15 Apr 2025, 13:59 BSTUK4
- Tender notice published30 Apr 2025, 13:37 BSTUK4
- Published value published: £112,00030 Apr 2025, 13:37 BST
Published amendments (1)
The budget has increased from £23,000 per annum to £28,000 per annum. The clarification period has been extended to the 7th May 2025 at 5pm however the submission deadline remains the same.
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender