Technology Enable Care Services

Call-off from the Technology Enabled Lives (TEL) Framework under Lot 3.2 Analogue - maintenance of legacy analogue telecare products.

To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell.

The maintenance plan will include: -

• Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components
• Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard.
• Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday.