TenderlineUK
Procurement Intelligence
Search
Contracts FinderCall-off contract
Published 3 Nov 2026

Contracts Finder notice

Talkative Enterprise Platform Licence via RM6116

Official notice

Authority: Durham County Council

Call-off from a framework agreement
CPV: Telecommunications network (32412100)
Published contract value£31,950VAT basis not stated
Contract ends 21 May 2027
Awarded to Maintel Europe Limited
Contract starts 22 May 2026

What is being bought

Published requirement description

Durham County council requires the renewal of annual Talkative enterprise licence (including AI licence) to allow Customer Service and frontline digital interactivity to continue for DCC customers, therefore due to the short nature of this contract, it was identified that liaising directly with the incumbent provider via RM6116 was the most suitable RtM.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
003504 / OPEN2026976
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Tender deadline
Procurement method
Selective
Additional classifications 1: Reference
32500000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Telecommunications equipment and supplies
Item 1: Delivery locations as published
North East, United Kingdom

Key dates

Published dates
  1. Award decision
    13 May 2026
  2. Contract starts
    22 May 2026
  3. Notice published
    3 Nov 2026
  4. Contract ends
    21 May 2027

Contracting authority & participating public bodies

  • Durham County CouncilContracting authority County Hall, DURHAM, DH15UQ, EnglandContact name, email, phone
    Identifier
    DUR · GB-LAE

Suppliers named on the notice

  • Maintel Europe LimitedSupplier 69 Leadenhall Street, London, EC3A 2BG
    Identifier
    02665837 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-9d6d3433-8c82-4651-bbfc-a731fff6f3a9-2026-11-03T16:26:15Z
Published
3 Nov 2026
Latest update
3 Nov 2026
Procedure reference
ocds-b5fd17-9d6d3433-8c82-4651-bbfc-a731fff6f3a9
Contract reference
ocds-b5fd17-9d6d3433-8c82-4651-bbfc-a731fff6f3a9-1