Remote Assistance Tool

Official notice

Authority: Ofgem

Open procedure

CPV: Data services (72300000)

Published contract value£94,149Exc. VAT

Contract ends 30 Sept 2027

Awarded to SoftCat PLC

Contract starts 1 Oct 2025

What is being bought

Published requirement description

The contract is for a cloud-based Remote Assistance Tool - a software platform that will be used by the Ofgem's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices.

Published procurement details

Procedure: Open procedure
Buyer reference: MT235471
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 1 Jan 2025
Procurement method: Open
Additional classifications 1: Reference: 72810000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: Computer audit services
Additional classifications 2: Reference: 48514000
Additional classifications 2: Scheme: CPV
Additional classifications 2: Description: Remote access software package
Additional classifications 3: Reference: 72610000
Additional classifications 3: Scheme: CPV
Additional classifications 3: Description: Computer support services
Item 1: Delivery locations as published: British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates

Award decision
11 Sept 2025
Notice published
15 Sept 2025
Contract starts
1 Oct 2025
Contract ends
30 Sept 2027

Contracting authority & participating public bodies

OfgemContracting authority 10 South Colonnade, Canary Wharf, London, E14 4PU, EnglandContact name, email, phone
URL
http://www.ofgem.gov.uk

Suppliers named on the notice

SoftCat PLCSupplier Solar House, Fieldhouse Lane, Marlow , Buckinghamshire
Identifier
02174990 · GB-COH

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen15 Sept 2025, 17:45 BST
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. awardTender notice

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103-2025-09-15T17:45:08+01:00
Published: 15 Sept 2025
Latest update: 15 Sept 2025
Procedure reference: ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103
Contract reference: ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103-1