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Published 22 Sept 2026

Contracts Finder notice

Provision of Genesys Cloud Contact Centre

Official notice

Authority: Department for Business and Trade

Call-off from a framework agreement
CPV: Telecommunication services except telephone and data transmission services (64220000)
Published contract value£322,687Exc. VAT
Contract ends 1 Sept 2027
Awarded to British Telecommunications PLC
Contract starts 27 Aug 2026

What is being bought

Published requirement description

Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.

Published procurement details

Framework cited in notice
Network Services 3 · RM6116
Procedure
Call-off from a framework agreement
Buyer reference
tender_545795/1612686
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£133,836.67
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Award decision
    26 Aug 2026
  2. Contract starts
    27 Aug 2026
  3. Notice published
    22 Sept 2026
  4. Contract ends
    1 Sept 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • British Telecommunications PLCSupplier 1 Braham Street, London, E1 8EE
    Identifier
    04190816 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c-2026-09-22T09:48:03+01:00
Published
22 Sept 2026
Latest update
22 Sept 2026
Procedure reference
ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c
Contract reference
ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c-1