Contracts Finder notice
Out of Hours Call Handling Service
Authority: WEST KENT HOUSING ASSOCIATION
CPV: Telephone-answering services (79510000)
Published contract value£17,700Exc. VAT
Contract ends 14 Dec 2026
Awarded to Careium UK Limited
Contract starts 15 Dec 2025
What is being bought
Published requirement description*This is for information only, as the contract has been awarded*
West Kent Housing Association requires a supply partner for the provision of an out of hours call handling service.
This will be a direct award call-off from the National Framework Partnership "Out of Hours Call Handling and Social Media Monitoring Framework".
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- West Kent Housing Association - Out of Hours Calls
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- TN13 1AX
Key dates
Published dates- Award decision10 Dec 2025
- Contract starts15 Dec 2025
- Notice published15 Dec 2025
- Contract ends14 Dec 2026
Contracting authority & participating public bodies
- WEST KENT HOUSING ASSOCIATIONContracting authority
- Identifier
- supplierregistration.cabinetoffice.gov.uk/63ETt9Hk · GB-SRS
Suppliers named on the notice
- Careium UK LimitedSupplier
- Identifier
- 04133585 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae-2025-12-15T15:53:10Z
- Published
- 15 Dec 2025
- Latest update
- 15 Dec 2025
- Procedure reference
- ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae
- Contract reference
- ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae-1