Contracts Finder notice
Out of Hours Call Handling
Authority: London Borough of Sutton
CPV: Telephone-answering services (79510000)
Published contract value£411,600Exc. VAT
Contract ends 12 Feb 2028
Awarded to Foundever GB LTD (previously Sitel UK LTD)
Contract starts 13 Feb 2026
What is being bought
Published requirement descriptionContract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions)
Published procurement details
- Procedure
- Direct award
- Buyer reference
- LBSUT001-DN796544-64467850
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Direct
- Item 1: Delivery locations as published
- England, United Kingdom
Key dates
Published dates- Award decision12 Dec 2025
- Contract starts13 Feb 2026
- Notice published17 Feb 2026
- Contract ends12 Feb 2028
Contracting authority & participating public bodies
- London Borough of SuttonContracting authority
Suppliers named on the notice
- Foundever GB LTD (previously Sitel UK LTD)Supplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522-2026-02-17T11:32:22Z
- Published
- 17 Feb 2026
- Latest update
- 17 Feb 2026
- Procedure reference
- ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522
- Contract reference
- ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522-1