Contracts Finder notice
Ministry of Justice (MoJ) HMCTS CCaaS Contract
Authority: Ministry of Justice
CPV: Telecommunication services except telephone and data transmission services (64220000)
Published contract value£6,300,000Exc. VAT
Contract ends 31 Mar 2028
Awarded to 8x8 UK Limited
Contract starts 1 Apr 2025
What is being bought
Published requirement descriptionThe provision of Contact Centre as a Service (CCaaS) for HMCTS
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_373631/1426183
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £1,300,000.00
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision7 Nov 2024
- Notice published18 Nov 2024
- Contract starts1 Apr 2025
- Contract ends31 Mar 2028
Contracting authority & participating public bodies
- Ministry of JusticeContracting authority
Suppliers named on the notice
- 8x8 UK LimitedSupplier
- Identifier
- 05083841 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef-2024-11-18T12:01:07Z
- Published
- 18 Nov 2024
- Latest update
- 18 Nov 2024
- Procedure reference
- ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef
- Contract reference
- ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef-1