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Published 6 Aug 2026

Contracts Finder notice

Lincolnshire County Council Customer Contact Centre Telephony

Official notice

Authority: Lincolnshire County Council

Call-off from a framework agreement
CPV: Telephone connections (32551100)
Published contract value£399,222VAT basis not stated
Contract ends 4 Aug 2027
Awarded to Gamma Network Solutions Limited
Contract starts 5 Aug 2026

What is being bought

Published requirement description

Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services.

The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.

Published procurement details

Framework cited in notice
Network Services 3 · RM6116
Procedure
Call-off from a framework agreement
Buyer reference
PL25-190-1423
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
LN1 1YL; East Midlands, United Kingdom

Key dates

Published dates
  1. Award decision
    5 Aug 2026
  2. Contract starts
    5 Aug 2026
  3. Notice published
    6 Aug 2026
  4. Contract ends
    4 Aug 2027

Contracting authority & participating public bodies

  • Lincolnshire County CouncilContracting authority County Offices, Newland, Lincoln, LN1 1YL, EnglandContact name, email

Suppliers named on the notice

  • Gamma Network Solutions LimitedSupplier The Scalpel, 18th Floor, 52 Lime Street,, London, EC3M 7AF, UK
    Identifier
    683485 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0-2026-08-06T09:47:01+01:00
Published
6 Aug 2026
Latest update
6 Aug 2026
Procedure reference
ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0
Contract reference
ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0-1