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Contracts FinderCall-off contract
Published 13 Nov 2025

Contracts Finder notice

IT Helpdesk Software

Official notice

Authority: Stroud District Council

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£26,136Exc. VAT
Contract ends 5 Aug 2027
Awarded to Freshworks Incorporated
Contract starts 6 Aug 2025

What is being bought

Published requirement description

Contract award notice only - call off from a framework

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
334/ML/js
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
South West, United Kingdom

Key dates

Published dates
  1. Award decision
    4 Aug 2025
  2. Contract starts
    6 Aug 2025
  3. Notice published
    13 Nov 2025
  4. Contract ends
    5 Aug 2027

Contracting authority & participating public bodies

  • Stroud District CouncilContracting authority Ebley Mill, Ebley Wharf, STROUD, GL5 4UB, EnglandContact name, email
    Identifier
    sid4gov.cabinetoffice.gov.uk/JF9Hs7eD · GB-SRS

Suppliers named on the notice

  • Freshworks IncorporatedSupplier 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43-2025-11-13T09:22:12Z
Published
13 Nov 2025
Latest update
13 Nov 2025
Procedure reference
ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43
Contract reference
ocds-b5fd17-3a6b4430-41cb-421b-b742-667ef8bc3d43-1