HMPO Scanning, Validation and Storage Service

Contract for the provision of back-office services for Her Majesty's Passport Office (HMPO) to support

the processing of passport applications. Required services include secure handling and digitisation of

documentation, cashiering and payment processing, checking and validation of documentation, physical storage

and retrieval of documentation and the return of documentation to the applicant. This service will support the

transformation strategy of HMPO to become a modern digital business. Reducing and removing reliance on

the current paper workflow while maintaining the business continuity of existing services. Services must be

delivered from 2 secure Document Handling Units located at supplier's facilities. Further information is available

via the Crown Commercial Service's e-Sourcing Suite.

Established in 2006, Her Majesty's Passport Office provides passport services for British nationals residing in

the UK and to those residing overseas with over 6 000 000 passports issued each year.

The current contract for handling and preparing new applications for examination by HMPO staff is due to

expire. HMPO seeks a commercial partner to provide new replacement service to both maintain business

continuity while transforming existing arrangements to introduce a modern, digital service.