Framework Agreement is for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems.

Framework Agreement for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems. This Framework is to cover the complete servicing/maintenance & any breakdown repairs of the Heating Plant Automatic Controls & BEMS Systems within various Durham County Council facilities & other managed buildings. The contract is to cover a wide & diverse range of properties, with approximately 250 establishments including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire & rescue stations etc.

The Council intends to appoint the successful contractor as number one ranked bidder on the framework. The second placed bidder will be held in reserve.

There is a requirement for the successful Contractor to provide unlimited emergency call outs 24-hour, 365 days a year, with agreed guaranteed response times.

Initial duration of proposed Framework Agreement is 2 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for an additional overall term of no greater than a further 2 years from the actual end date.

Framework will be available for use by Durham County Council & the following additional Contracting Authorities, where they have entered into a Procurement Service Level Agreement (SLA) with Durham County Council:

• Academy Schools & Multi-Academy Trusts in County Durham & Darlington,
• Maintained Schools in County Durham & Darlington,
• County Durham & Darlington Fire and Rescue Service,
• Durham Constabulary & the Office of the Durham Police & Crime Commissioner,
• Believe Housing
• Parish Councils & Town Councils in County Durham.

The above list is not exhaustive, however, & in addition to the above the Framework may also be made available to other Organisations, again where these have entered into a Procurement SLA with Durham County Council.

An up-to date list of these SLA partners is available on our website at:

www.durham.gov.uk/dobusinesswithus ↗

Please access the tender docs for free for full details of specification and requirements via the NEPO Procontract www.nepo.org ↗ (www.nepo.org ↗) and access the tender using reference DN735418.

If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below.

The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis.

Please use the method below that is appropriate to the issue that you are experiencing.

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• Proactis Supplier Support Helpdesk Ticketing System (proactis.kayako.com ↗ ) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc.
• Email ([email protected]) - To be used in same way as ticketing system.

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