Contracts Finder notice
FIRST LINE OUT OF HOURS SERVICE DESK
Authority: MCA - Maritime and Coastguard Agency
CPV: Software support services (72261000)
Published contract value£194,056Exc. VAT
Contract ends 19 May 2028
Awarded to XMA LIMITED
Contract starts 19 May 2026
What is being bought
Published requirement descriptionThe IT Service Desk requires an Out-of-Hours service operating seven days a week, covering 17:00-07:00 on weekdays, and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_513325/1597925
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision19 May 2026
- Contract starts19 May 2026
- Notice published28 Jul 2026
- Contract ends19 May 2028
Contracting authority & participating public bodies
- MCA - Maritime and Coastguard AgencyContracting authority
Suppliers named on the notice
- XMA LIMITEDSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194-2026-07-28T11:15:17+01:00
- Published
- 28 Jul 2026
- Latest update
- 28 Jul 2026
- Procedure reference
- ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194
- Contract reference
- ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194-1