Contracts Finder notice
Customer Transactional Surveys 2025
Authority: WEST KENT HOUSING ASSOCIATION
CPV: Customer satisfaction survey (79342311)
Published contract value£81,755Exc. VAT
Contract ends 30 Jun 2027
Awarded to Acuity Research & Practice Ltd
Contract starts 1 Jul 2025
What is being bought
Published requirement description*This is for information only, as the contract has been awarded*
The scope of services will include:
- Sending surveys for a number of transactional services by SMS, email and CATI
- Provision of an interactive online dashboard to monitor responses in real time
- Sentiment and key driver analysis
The full details of the services are set out in the specification.
Published procurement details
- Procedure
- Competitive quotation (below threshold)
- Buyer reference
- West Kent Housing Association - Transactional Surveys
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Limited
- Item 1: Delivery locations as published
- TN13 1AX
Key dates
Published dates- Award decision28 Mar 2025
- Notice published16 Jun 2025
- Contract starts1 Jul 2025
- Contract ends30 Jun 2027
Contracting authority & participating public bodies
- WEST KENT HOUSING ASSOCIATIONContracting authority
- Identifier
- supplierregistration.cabinetoffice.gov.uk/63ETt9Hk · GB-SRS
Suppliers named on the notice
- Acuity Research & Practice LtdSupplier
- Identifier
- 3503391 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f-2025-06-16T12:28:23+01:00
- Published
- 16 Jun 2025
- Latest update
- 16 Jun 2025
- Procedure reference
- ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f
- Contract reference
- ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f-1