Contracts Finder notice
Customer Feedback System
Authority: Kent County Council
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£157,625Exc. VAT
Contract ends 1 Oct 2028
Awarded to CIVICA UK LIMITED
Contract starts 1 Oct 2026
What is being bought
Published requirement descriptionContract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
- Customer Feedback - Comments, Complaints and Compliments
- Local Ombudsman Complaints
- Member Complaints
- Freedom of Information Requests
- Subject Access Requests
- Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.
Published procurement details
- Framework cited in notice
- G-Cloud 14 · RM1557.14
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CN260643
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- South East, United Kingdom
Key dates
Published dates- Award decision21 May 2026
- Notice published28 Jul 2026
- Contract starts1 Oct 2026
- Contract ends1 Oct 2028
Contracting authority & participating public bodies
- Kent County CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/6Fq48XBS · GB-SRS
Suppliers named on the notice
- CIVICA UK LIMITEDSupplier
- Identifier
- 01628868 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228-2026-07-28T14:22:40+01:00
- Published
- 28 Jul 2026
- Latest update
- 28 Jul 2026
- Procedure reference
- ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228
- Contract reference
- ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228-1