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Published 20 Dec 2023

Contracts Finder notice

Customer experience software platforms

Official notice

Authority: Coventry City Council

Other - G-Cloud 13
CPV: Office and computing machinery, equipment and supplies except furniture and software packages (30000000)
Published contract value£665,000Exc. VAT
Contract ends 31 Mar 2027
Awarded to GRANICUS-FIRMSTEP LIMITED
Contract starts 1 Apr 2024

What is being bought

Published requirement description

Supply of three customer experience related software platforms including the including the licencing, hosting and support and maintenance for each.

Contract has been awarded via G-Cloud 13.

The G-Cloud contract includes a optional 1 year extension. The potential value of the extension has been included in the contract value.

Published procurement details

Procedure
Other - G-Cloud 13
Buyer reference
COV-17491
Category
Goods
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Additional classifications 1: Reference
48000000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Software package and information systems
Item 1: Delivery locations as published
CV1 5RR

Key dates

Published dates
  1. Award decision
    1 Nov 2023
  2. Notice published
    20 Dec 2023
  3. Contract starts
    1 Apr 2024
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

  • Coventry City CouncilContracting authority Council House,Earl Street, COVENTRY, CV15RR, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/9zBK4N6s · GB-SRS

Suppliers named on the notice

  • GRANICUS-FIRMSTEP LIMITEDSupplier 3 Ground Floor,Wellbrook Court, Girton CAMBRIDGE Cambridgeshire CB3 0NA GB
    Identifier
    04283951 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1-2023-12-20T20:33:20Z
Published
20 Dec 2023
Latest update
20 Dec 2023
Procedure reference
ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1
Contract reference
ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1-1