Contracts Finder notice
CRM Software Subscriptions, User Support and Technical Services
Authority: The Planning Inspectorate
CPV: Contact management software package (48333000)
Published contract value£200,241Exc. VAT
Contract ends 18 Jul 2028
Awarded to Route 101 Limited
Contract starts 19 Jul 2025
What is being bought
Published requirement descriptionG Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.
Published procurement details
- Framework cited in notice
- G-Cloud 14 · RM1557.14
- Procedure
- Call-off from a framework agreement
- Buyer reference
- 17-2-1396
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- South West, United Kingdom
Key dates
Published dates- Award decision15 Jul 2025
- Contract starts19 Jul 2025
- Notice published14 Aug 2025
- Contract ends18 Jul 2028
Contracting authority & participating public bodies
- The Planning InspectorateContracting authority
- Identifier
- EA39 · GB-GOR
Suppliers named on the notice
- Route 101 LimitedSupplier
- Identifier
- 08325675 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a-2025-08-14T12:03:19+01:00
- Published
- 14 Aug 2025
- Latest update
- 14 Aug 2025
- Procedure reference
- ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a
- Contract reference
- ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a-1