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Published 11 Mar 2026

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Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)

Official notice

Authority: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Call-off from a framework agreement
CPV: Telecommunications services (64200000)
Published contract value£50,000Exc. VAT
Contract ends 31 Mar 2027
Awarded to Amazon Web Services EMEA SARL, UK Branch
Contract starts 1 Mar 2026

What is being bought

Published requirement description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Amazon Connect Telephony contract title to Amazon Web Services EMEA SARL (UK Branch) on behalf of NHS North of England Commissioning Support Unit (NECS).

This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 14 RM1557.14 Framework (Lot 2 - Cloud Software) under PCR2015.

Published procurement details

Framework cited in notice
G-Cloud 14 · RM1557.14
Procedure
Call-off from a framework agreement
Buyer reference
1997
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
North East, United Kingdom; North West, United Kingdom; Yorkshire and the Humber, United Kingdom
Description

NOTE: To register your interest in any future opportunities and obtain any additional information please visit the SCW E-Procurement Web Site at the link provided.

health-family.force.com/s/Welcome ↗

Key dates

Published dates
  1. Award decision
    27 Feb 2026
  2. Contract starts
    1 Mar 2026
  3. Notice published
    11 Mar 2026
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • Amazon Web Services EMEA SARL, UK BranchSupplier 1 Principal Place Worship Street London EC2A 2FA
    Identifier
    FC034225 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f-2026-03-11T13:52:26Z
Published
11 Mar 2026
Latest update
11 Mar 2026
Procedure reference
ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f
Contract reference
ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f-1