Contracts Finder notice
Contact Center Telephony Support
Authority: HAMPSHIRE COUNTY COUNCIL
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£1,500,000Exc. VAT
Contract ends 26 Jun 2028
Awarded to GCI Network Solutions Limited
Contract starts 27 Jun 2025
What is being bought
Published requirement descriptionThis contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software. This award secures the next phase of service delivery and underpins future operational requirements.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CR23654
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £1,000,000.00
- Tender deadline
- Procurement method
- Selective
- Additional classifications 1: Reference
- 72100000
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Hardware consultancy services
- Additional classifications 2: Reference
- 72200000
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Software programming and consultancy services
- Additional classifications 3: Reference
- 72210000
- Additional classifications 3: Scheme
- CPV
- Additional classifications 3: Description
- Programming services of packaged software products
- Additional classifications 4: Reference
- 72220000
- Additional classifications 4: Scheme
- CPV
- Additional classifications 4: Description
- Systems and technical consultancy services
- Additional classifications 5: Reference
- 72230000
- Additional classifications 5: Scheme
- CPV
- Additional classifications 5: Description
- Custom software development services
- Additional classifications 6: Reference
- 72240000
- Additional classifications 6: Scheme
- CPV
- Additional classifications 6: Description
- Systems analysis and programming services
- Additional classifications 7: Reference
- 72250000
- Additional classifications 7: Scheme
- CPV
- Additional classifications 7: Description
- System and support services
- Additional classifications 8: Reference
- 72260000
- Additional classifications 8: Scheme
- CPV
- Additional classifications 8: Description
- Software-related services
- Additional classifications 9: Reference
- 72300000
- Additional classifications 9: Scheme
- CPV
- Additional classifications 9: Description
- Data services
- Additional classifications 10: Reference
- 72400000
- Additional classifications 10: Scheme
- CPV
- Additional classifications 10: Description
- Internet services
- Additional classifications 11: Reference
- 72500000
- Additional classifications 11: Scheme
- CPV
- Additional classifications 11: Description
- Computer-related services
- Additional classifications 12: Reference
- 72600000
- Additional classifications 12: Scheme
- CPV
- Additional classifications 12: Description
- Computer support and consultancy services
- Additional classifications 13: Reference
- 72700000
- Additional classifications 13: Scheme
- CPV
- Additional classifications 13: Description
- Computer network services
- Additional classifications 14: Reference
- 72800000
- Additional classifications 14: Scheme
- CPV
- Additional classifications 14: Description
- Computer audit and testing services
- Additional classifications 15: Reference
- 72900000
- Additional classifications 15: Scheme
- CPV
- Additional classifications 15: Description
- Computer back-up and catalogue conversion services
- Item 1: Delivery locations as published
- so23
Key dates
Published dates- Award decision23 May 2025
- Notice published11 Jun 2025
- Contract starts27 Jun 2025
- Contract ends26 Jun 2028
Contracting authority & participating public bodies
- HAMPSHIRE COUNTY COUNCILContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/R7P26Eu7 · GB-SRS
Suppliers named on the notice
- GCI Network Solutions LimitedSupplier
- Identifier
- 04082862 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40-2025-06-11T08:01:49+01:00
- Published
- 11 Jun 2025
- Latest update
- 11 Jun 2025
- Procedure reference
- ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40
- Contract reference
- ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40-1