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Published 8 Sept 2025

Contracts Finder notice

Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

Official notice

Authority: Southend-on-sea Borough Council

Call-off from a framework agreement
CPV: Financial and insurance services (66000000)
Published contract value£60,000Exc. VAT
Contract ends 31 Aug 2028
Awarded to HeyCentric Limited
Contract starts 1 Sept 2025

What is being bought

Published requirement description

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council.

Fully PCI DSS Complaint;

Fully automated payment line with customisable menu options and script,

Semi-Automated payment line and Agent supported payments.

Published procurement details

Framework cited in notice
G-Cloud 14 · RM1557.14
Procedure
Call-off from a framework agreement
Buyer reference
DN773198
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Published tender value
£80,000.00
Min Value
£60,000.00
Tender deadline
Procurement method
Selective
Additional classifications 1: Reference
79512000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Call centre
Item 1: Delivery locations as published
SS2 6ER

Key dates

Published dates
  1. Award decision
    28 Aug 2025
  2. Contract starts
    1 Sept 2025
  3. Notice published
    8 Sept 2025
  4. Contract ends
    31 Aug 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • HeyCentric LimitedSupplier Kestrel Court, Harbour Road, Portishead, Bristol, BS20 7AN
    Identifier
    12188113 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a-2025-09-08T18:15:13+01:00
Published
8 Sept 2025
Latest update
8 Sept 2025
Procedure reference
ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a
Contract reference
ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a-1