XMC Support (Telecoms) · UK public procurement notice

Official notice

Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)

Direct award

Sectors: Repair & Maintenance (50) Delivery: UK

Awarded value£2,344,938published award · exc. VAT

Awarded 3 Nov 2025no call for competition

Awarded to Hitachi Energy UK Limited

What is being bought

Published requirement description

This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail’s signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

50330000 Maintenance services of telecommunications equipment

Procedure terms & legal framework

From the official record

Procedure method: Direct award
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 5 Nov 2025, 09:20 GMT
Last source update: 1 Dec 2025, 08:06 GMT
FTS notice number: 2025/S 000-078302
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05da8b Find a Tender

Why no open competition: Single Suppliers Intellectual Property Exclusive Rights
Published justification: Hitachi Energy UK Limited is the original equipment manufacturer (OEM) and holds exclusive intellectual property rights over the XMC transmission equipment and the associated UNEM management platform. As such, only Hitachi Energy can provide the required support services, software updates, and repairs for this critical infrastructure. No alternative supplier can legally or technically deliver these services without infringing proprietary rights, and there are no reasonable alternatives available. This direct award is therefore justified under the “intellectual property or exclusive rights” exemption

How it was run

Official notice

Submission deadline: —

Timeline

20 Nov 2025 → 1 Dec 2025 · 2 dates

Standstill ends329 days ago
20 Nov 2025, 23:59 GMT
Notice published319 days ago
1 Dec 2025, 08:06 GMT

Notice history

4 events · 3 releases on Find a Tender · since 5 Nov 2025

Transparency notice published
5 Nov 2025, 09:20 GMT
UK5
Contract award notice published
11 Nov 2025, 09:12 GMT
UK6
Contract signature expected
24 Nov 2025, 23:59 GMT
scheduled
Contract details notice published
1 Dec 2025, 08:06 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £2,344,9381 award exc. VAT

Contracts signed 1latest 24 Nov 2025

Awarded to	Value	Date	Status
Hitachi Energy UK Limited1 Dec 2025 – 30 Nov 2030Options: The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service.	£2,344,938	3 Nov 2025	Awarded

Contracts

XMC Support 2025 - 2030 · Hitachi Energy UK Limited
Signed
24 Nov 2025
Value
£2,344,938
Period
1 Dec 2025 – 30 Nov 2030
Status
active
Options
The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service.
No agreed KPIs: Key performance indicators (KPIs) have not been separately set for this contract because all relevant service levels and performance metrics are comprehensively defined within Schedule 1 (Specification) of the contract. The Service Level Agreement (SLA) included in Schedule 1 sets out clear, measurable standards for service delivery, response times, and performance expectations, ensuring robust monitoring and management of supplier performance throughout the contract term. As such, the inclusion of additional KPIs would duplicate the existing SLA metrics and is therefore not required

Contracting authority & participating public bodies

NETWORK RAIL INFRASTRUCTURE LIMITED

Contracting authorityPublic authority - central government GB-PPON: PNZN-9524-VCQJ Waterloo General Office, London, London, SE1 8SWContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Hitachi Energy UK LimitedAwarded supplierGB-COH: 02985756 Alpha Tower, 22 Suffolk Street, Birmingham, West Midlands, B1 1TTContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender1 Dec 2025, 08:06 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender11 Nov 2025, 09:12 GMT
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender5 Nov 2025, 09:20 GMT