Whittington Health NHS Trust Payroll and Pensions Framework Agreement

The Participating Authorities procured a comprehensive payroll and pensions service based on the Electronic Staff Record platform. The specification and commercial model were based around the principle of a core service specification, with optional related services being available to trusts as required. The Participating Authorities intent was to drive shared best practice by moving to a single outsourced payroll and pensions provider, leading to increased economies of scale, a higher standard of customer service and a collective focus on developing and implementing innovative solutions. The Participating Authorities were seeking a supplier dedicated to continuous service improvement, with an emphasis on reducing overpayments, increasing automation, improving the customer experience and reducing errors arising from input mistakes or tardiness of updates either by the Trust or Supplier. Each Organisation who wishes to implement the solution would do so via a Call-off Contract under the Framework Agreement. The Framework would have guaranteed no minimum spend/volume thresholds.