Find a TenderClosed
Published 1 Feb 2024, 11:01 GMT

Official UK procurement notice

WhatsApp Solution for British Council Mena

Official notice

Authority: British Council (Local council)

ServicesOpen procedure
Sectors: IT Services & Software (72) Delivery: United Arab Emirates (AE)
Budget not disclosedValue not published
Submissions closed 29 Feb 2024

What is being bought

Published requirement description

The British Council is looking for a service provider who can provide business solution to enhance their customer service capabilities by leveraging the popularity and efficiency of WhatsApp.WhatsApp being a widely used messaging platform and with its user-friendly interface and widespread adoption, incorporating WhatsApp into our customer service strategy will provide several advantages including real time communication and convenience for customers.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1Renewal
Delivery listed: United Arab Emirates (AE) · KSA, UAE, Kuwait, Qatar, Oman, Bahrain, Jordan, Iraq, OPT, Lebanon, Libya, Morocco, Algeria, Tunisia and Egypt
Extensions: The contract is for 24 months with an option for extension for additional two periods of 12 months eachVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
Conditions of participation1
  • Suitability

    If you are interested in expressing an interest and/or bidding for this project, please go to in-tendhost.co.uk/britishcouncil ↗ . You may then have to register your company before you can express an interest for this project and get access the documents.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
1 Feb 2024, 11:01 GMT
Last source update
1 Feb 2024, 11:01 GMT
Award evaluation window
29 Feb 2024 – …
Authority reference
BC/03349
FTS notice number
2024/S 000-003327
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
United Arab Emirates (AE)
Official registry OCID
ocds-h6vhtk-043643 Find a Tender

Publisher note: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
29 Feb 2024, 14:30 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
29 Feb 2024, 15:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

1 Feb 2024 → 29 Feb 2024 · 3 dates
  1. Notice published
    1 Feb 2024, 11:01 GMT
  2. Submission deadline
    29 Feb 2024, 14:30 GMT
  3. Bids opened
    29 Feb 2024, 15:00 GMT

Contracting authority & participating public bodies

British Council

Contracting authorityLocal CouncilBody governed by public lawRegistered Charity Tariq Bin Zayed Road, Behind Dubai TV, Dubai, Dubai, AE, PO Box 1636Contact name, email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.