Website Hosting and Support

Official notice

Authority: Housing Ombudsman Service (Central government)

Below threshold - without competition

Sectors: IT Services & Software (72) Delivery: UK

Awarded value£50,000published award · exc. VAT

Awarded 1 Dec 2025no call for competition

Awarded to Civic Computing

What is being bought

Published requirement description

G-Cloud 14 services required

Ongoing maintenance, hosting & support of HOS's existing website
Regular patching and upkeep of security protocols to maintain continuity of service
Website development work where requested
Carrying out annual accessibility audits to maintain access
Capture of website analytics
Training needs as and required
Ongoing maintenance and development work on the online webform - this is an area we

frequently update and needs specialist attention

Additional Services

Capture, display and publication of HOS's determination cases and landlord

performance reports for public view and download if required.

Support of webchat functionality by outsourced enquiries services partner.
UIX support services to ensure smart user engagement with our products.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 22 Oct 2025, 14:49 BST
Last source update: 4 Dec 2025, 14:31 GMT
FTS notice number: 2025/S 000-079790
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05d1bd Find a Tender

Notice history

3 events · 2 releases on Find a Tender · since 22 Oct 2025

Transparency notice published
22 Oct 2025, 14:49 BST
UK5
Contract signature expected
20 Nov 2025, 23:59 GMT
scheduled
Contract details notice published
4 Dec 2025, 14:31 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £50,0001 award exc. VAT

Contracts signed 1latest 1 Dec 2025

Awarded to	Value	Date	Status
Civic Computing1 Dec 2025 – 30 Nov 2026 · up to 30 Nov 2027Extensions: This Call-off Contract can be extended by the Buyer for 1 period of up to 12 months, by giving the Supplier 3 months written notice before its expiry.	£50,000	—	Awarded

Contracts

Contract 1 · Civic Computing
Signed
1 Dec 2025
Value
£66,667
Period
1 Dec 2025 – 30 Nov 2026 · up to 30 Nov 2027 with extensions
Status
active
Extensions
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months, by giving the Supplier 30 days written notice before its expiry.
Options
A variation form can be used in order to change the Call-Off Contract in accordance with Clause 32 (Variation process)

Contracting authority & participating public bodies

Housing Ombudsman Service

Contracting authorityPublic authority - central government GB-PPON: PVRH-3373-HNXR 10 South Colonnade, Canary Wharf, London, London, E14 4PUContact email

Bidders & participating suppliers

1 commercial party on the notice

CIVIC COMPUTING LIMITEDAwarded supplierGB-COH: SC221925GB-PPON: PGGB-2753-ZCBL 12 South Charlotte Street, Edinburgh, Scotland, EH2 4AXContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Dec 2025, 14:31 GMT
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender22 Oct 2025, 14:49 BST