Official UK procurement notice
WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness
Authority: Glasgow City Council (Local council)
Re-procurement openAccommodation Only Services for People Experiencing Homelessness - Private Rented Sector Accommodation · bids close
What is being bought6 lots · detail below
Published requirement descriptionWAYfinder’s fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community
This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership.
The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service’s main aim should be understanding the person they are supporting, and to do so should simply ask ‘Who Are You (WAY)?’
The General WAYfinder Provision will:
- Employ the principal of the ‘sticky’ support team. This team of named workers will support people through their entire homeless journey
- Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response
- Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support
- Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey
- Support people face to face, on the street, in their accommodation or their community
This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015.
The contract length will be 4 years with an option to extend for a further 2 years.
The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5.
- How the procedure runs: http://www.legislation.gov.uk/uksi/2015/102/pdfs/uksi_20150102_en.pdf
CPV: Health and social work services · Housing services · Social work and related services · Social work services · Social work services with accommodation
Lots and requirements (6)Procurement structure
6 lots · all with a published value (£73,800,000 together) · win at most 3 of themLot #1WAYfinder Central ServicesPublished value£8,400,000
The Council invited bids for the provision of a city centre hub, Street Outreach (citywide), and out of hours provision (citywide).
- City Centre housing advice hub, open 365 days. Minimum operational hours 0900-1700
- Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday – Thursday 1645-2200, Fri 1555-2200, Sat & Sun 0900-2200)
- Street Outreach team
- Provision of a mobile response service as required across Glasgow city. Additional information: Anticipated 100 hours per week in direct support to people referred through out of hours and other HSCP first points of access
Hub – Anticipated 120 new presentations per week.
Street Outreach team – Anticipated 33 new interactions per week
Lot #2WAYfinder North EastPublished value£16,200,000
The Council invited bids for WAYfinder North East (Lot 2) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North East, including people who are supported in the North East Locality by:
- The Community Homeless Service,
- The Asylum and Refugee Service Additional information: Forecast:
664 live households on caseload
To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot #3WAYfinder North WestPublished value£12,000,000
The Council invited bids for WAYfinder North West (Lot 3) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North West, including people who are supported in the North West Locality by:
- The Community Homeless Service,
- The Asylum and Refugee Service Additional information: Forecast:
492 live households on caseload
To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot #4WAYfinder SouthPublished value£18,000,000
The Council invited bids for WAYfinder South (Lot 4) - Which includes: WAYfinder general provision and WAYfinder locality based service in the South, including people who are supported in the South Locality by:
- The Community Homeless Service,
- The Asylum and Refugee Service Additional information: Forecast:
738 live households on caseload
To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot #5WAYfinder Housing First – NE, NW and SouthPublished value£10,200,000
Lot 5 is tied to lots 2, 3 and 4.
The service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person’s needs change.
There will be a seamless transition for people between the different elements of WAYfinder support. Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality. At the forefront of this decision will be the person receiving the support. Additional information: This Lot will be Cost and Volume
Anticipated level of support is to 210 households city wide
Indicative households per locality – 73 NE, 55 NW, 82 South
Lot #6WAYfinder Approved ProvidersPublished value£9,000,000
In Lot 6, bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. Business will be awarded through mini-competition which will be open to all suppliers and evaluated on the basis of 60 % quality and 40 % price. Where the value is under the threshold of 663,540 GBP Direct Award will be considered.
There is no ranking on this Lot. To gain a place on this Lot bidders must pass all aspects of exclusion and selection criteria and submit a Sustainability Statement. Bidders who are subsequently appointed to this Lot 6 shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to exclusion and selection criteria including economic and financial standing.
The Council may reopen lot 6 to new bidders after year 3. Additional information: Call off from this Lot will be guided by the following factors:
- Specific requirements of the services and the ability of suppliers to meet these
- Specific needs of service users and the ability of suppliers to meet these
- Price/ best value.
- Registration requirements – expected to be Housing Support delivery in Glasgow City
- Urgency of the requirement and implementation timescales.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Awards to Lots 1-5 will be made on the basis of MEAT
The required Qualifying Requirements/Criteria
Seven Technical Questions. Technical quality weighting is 60% min criteria apply
Commercial 40% - Bidders will have scores applied based on each of the weighted section elements. Any tender submission which exceeds the defined maximum budget per annum will be disqualified.
Quality and Commercial evaluation of Lots 2 and 5, 3 and 5 and 4 and 5 are tied.
Refer to detail in the ITT
- Staff
- Names and qualifications of delivery staff must be submitted
- Shortlisting
- Exclusion and Qualifying Criteria for participation as outlined in PCS-T ITT 56662 Bidders are required to provide evidence of having the necessary capacity and capability to deliver the requirement as described in the tender documentation. Bidders must pass the following self declaration questions in order for their bid to be evaluated further: - Confirm they are currently registered with the Care Inspectorate as a social care Provider. - Commit to registration with the Care Inspectorate as a Housing Support Service in Glasgow - Confirm that they do not have any formal urgent or emergency enforcement measures in place from the Care Inspectorate in relation to any Housing Support service. - Confirm that all staff delivering the service will undergo and pass full PVG disclosure checks. - Confirm that all staff will be registered with the SSSC as required - Submit all requested policies
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 30 Aug 2024, 12:25 BST
- Last source update
- 30 May 2025, 16:45 BST
- Authority reference
GCC006199SW- FTS notice number
2025/S 000-028934- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0496c3Find a Tender
- How it runs
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
This information is contained within the procurement documents
- Review procedure
Glasgow City Council ("the Council") must, by notice in writing as soon as possible after the decision has been made, inform all bidders and candidates concerned of its decision to award the contract, conclude the Framework Agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 ("The Regulations"). The Council is obliged to comply with the regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of: or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.
Publisher note: Evaluation included -Financial Viability Assessment. Bidders are required to provide three (3) years audited accounts and complete a Financial Viability Template and pass all financial probity checks. HEALTH & SAFETY In line with current procurement practices, the Council has taken a decision to follow the Single Procurement Document (SPD) process for the health & safety evaluation of potential contractors /social care suppliers. In summary the Bidder may already hold a UKAS accredited OHSAS 18001 certificate or be evaluated in a member scheme of the Safety Schemes in Procurement (SSIP). Where the Bidder does not satisfy the above certification, they will require to complete the full Glasgow City Council Health & Safety Vetting Questionnaire. Insurance Bidders must provide copies of all related certificates and and have in place (and maintain) or commit to obtain to obtain relevant insurance levels as specified before service commencement. Sustainability Statement - Bidders are required to complete if bidding for any lot Please note: Economic operators may be excluded from this competition if there are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. The Council reserves the right at its own discretion to seek such other information from the Bidder in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Bidder’s economic and financial standing. (SC Ref:800274)
How it was run
Official notice- Submission deadline
- 26 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
10 Oct 2024 → 30 May 2025 · 3 dates- Next notice expected10 Oct 2024, 00:00 BST
- Submission deadline26 Nov 2024, 12:00 GMT
- Notice published30 May 2025, 16:45 BST
Notice history
5 events · 3 releases on Find a Tender · since 10 Oct 2024- Published value updated to £73,800,00010 Oct 2024, 10:43 BSTwas £66,000,000
- Status changed to active10 Oct 2024, 10:43 BST
- Procurement method changed10 Oct 2024, 10:43 BST
- Deadline published: 26 Nov 2024, 12:00 GMT10 Oct 2024, 10:43 BST
- Status changed to complete30 May 2025, 16:45 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · WAYfinder Central Services1 award | |||
| Simon Community ScotlandSME | £8,316,636 † | — | Awarded |
| Lot 2 · WAYfinder North East1 award | |||
| Wheatley CareSME | £16,079,676 † | — | Awarded |
| Lot 3 · WAYfinder North West1 award | |||
| Turning Point Scotland | £11,900,004 † | — | Awarded |
| Lot 4 · WAYfinder South1 award | |||
| Salvation Army Trustee Company(The) | £15,759,180 † | — | Awarded |
| Lot 5 · WAYfinder Housing First – NE, NW and South1 award | |||
| Salvation Army Trustee Company(The), Turning Point Scotland, Wheatley CareSMEjoint award | £9,387,750 † | — | Awarded |
| Lot 6 · WAYfinder Approved Providers1 award | |||
| ACTION FOR CHILDREN, Aspire Housing and Personal Development Services LtdSME, CrossReach, IncludemSME, Right ThereSME, Salvation Army Trustee Company(The) +7 morejoint award | £9,000,000 † | — | Awarded |
Contracts
WAYfinder Central Services · Simon Community ScotlandSME
- Signed
- 30 Apr 2025
- Value
- £8,316,636
- Status
- active
WAYfinder North East · Wheatley CareSME
- Signed
- 30 Apr 2025
- Value
- £16,079,676
- Status
- active
WAYfinder North West · Turning Point Scotland
- Signed
- 30 Apr 2025
- Value
- £11,900,004
- Status
- active
WAYfinder South · Salvation Army Trustee Company(The)
- Signed
- 30 Apr 2025
- Value
- £15,759,180
- Status
- active
WAYfinder Housing First – NE, NW and South · Salvation Army Trustee Company(The), Turning Point Scotland, Wheatley CareSME
- Signed
- 30 Apr 2025
- Value
- £9,387,750
- Status
- active
WAYfinder Approved Providers · ACTION FOR CHILDREN, Aspire Housing and Personal Development Services LtdSME, CrossReach, IncludemSME, Right ThereSME, Salvation Army Trustee Company(The) +7 more
- Signed
- 30 Apr 2025
- Value
- £9,000,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · WAYfinder Central Services | 1bids · 1 electronic | 1 | — | — |
| 2 · WAYfinder North East | 2bids · 2 electronic | 1 | — | — |
| 3 · WAYfinder North West | 4bids · 4 electronic | 2 | — | — |
| 4 · WAYfinder South | 3bids · 3 electronic | 1 | — | — |
| 5 · WAYfinder Housing First – NE, NW and South | 6bids · 6 electronic | 2 | — | — |
| 6 · WAYfinder Approved Providers | 15bids · 15 electronic | 8 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Glasgow Sheriff CourtReview body
Bidders & participating suppliers
14 commercial parties on the notice- Action for ChildrenAwarded supplier
- Aspire Housing & Personal Development Services LtdAwarded supplier
- Blue Triangle (Glasgow) Housing Association LimitedAwarded supplier
- Carr GommAwarded supplier
- CrossReachAwarded supplier
- IncludemAwarded supplier
- Right ThereAwarded supplier
- Salvation Army Trustee Company(The)Awarded supplier
- Scottish Action for Mental HealthAwarded supplier
- Simon Community ScotlandAwarded supplier
Show 4 more suppliers
- Simon Community ScotlandAwarded supplier
- The Mungo FoundationAwarded supplier
- Turning Point ScotlandAwarded supplier
- Wheatley CareAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.