Official UK procurement notice
W187442 McCloud RSS Administration
Authority: NHS Business Services Authority (Central government)
What is being bought
Published requirement descriptionPension scheme administration support to undertake manual benefit calculations that will allow NHSBSA to produce Remedial Service Statements (RSS) relating to the McCloud Judgement. The contract will cover one period of 13 months.
As part of the NHS Pensions McCloud Programme, there is a statutory requirement to provide remedy offers to members found to be discriminated against by the 2015 pension reforms. This activity involves NHS Pensions undertaking a range of complex calculations to determine the sums owed to affected members, allowing them to make their remedy choice. Automation has been applied where possible. However, due to the complexity of the NHS Pension Scheme, a significant portion of these cases will still rely on a level of manual calculation processing. Specialist pensions administration services are required from the supplier market to complete these manual calculations. This will allow NHSBSA to produce the Remedial Service Statements (RSS) and communicate these to scheme members.
NHSBSA categorises its scheme members into either 'Officer / Non-Practitioner' or 'Practitioner'. The contract that will result from this UK4 Tender Notice covers RSS cases for Officer / Non-Practitioner members only.
CPV: Pension fund management services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£4,000,000
- Economic & financial standing
Financial:
Financial ratio assessments
Minimum insurance compliance
Legal:
All suppliers (and sub-contractors) to be registered in the UK
Data protection requirements
- Technical & professional ability
Experience of delivering services of a similar scope and complexity to this contract within the last three years.
Qualifications / standards:
ISO27001
ISO9001
Understanding of and alignment with relevant pensions legislation, including requirements of The Pensions Regulator.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical: 60%
- Commercial: 30%
- Social Value: 10%
Published award criteria (3)
- Technical: Technical Envelope consisting of four questions: Q1 - Approach to delivering services (15%) Q2 - Mobilisation (20%) Q3 - Team structure and capacity management (20%) Q4 - Quality management (5%)
- Commercial: Commercial envelope with evaluation based on Total Price to deliver the contract.
- Social Value: Social Value Envelope. This uses the Social Value Model from PPN002 and covers one question as follows: Outcome (8) Increasing productivity through physical and mental wellbeing: in the supply chain and communities in the relevant area.
- Economic & financial standing
Financial:
Financial ratio assessments
Minimum insurance compliance
Legal:
All suppliers (and sub-contractors) to be registered in the UK
Data protection requirements
- Technical & professional ability
Experience of delivering services of a similar scope and complexity to this contract within the last three years.
Qualifications / standards:
ISO27001
ISO9001
Understanding of and alignment with relevant pensions legislation, including requirements of The Pensions Regulator.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 17 Mar 2026, 12:59 GMT
- Last source update
- 13 May 2026, 10:16 BST
- Award evaluation window
- Submission end – 10 Jul 2026
- Authority reference
Project Ref: W187442; Atamis Ref: C428430- FTS notice number
2026/S 000-043753- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-066c2cFind a Tender- Contract terms summary
The Authority shall pay all undisputed sums due to the Provider for Services satisfactorily completed and properly invoiced within thirty (30) days of receipt of a valid invoice.
- Risks
The below known unknown risks have been identified, which may require modification of the contract under paragraph 5 of Schedule 8 to the Procurement Act 2023 if one of the below identified risks materialise.
Risk 1:
This contract is let on a time and materials basis for a time-bound period. Due to the novel nature of the work and unknowns in the processing times of future cases, it is only possible to estimate the value of the contract. Supplier resources may therefore be required to flex to meet the demand, potentially resulting in higher or lower spend accordingly.
How the risk may impact on the performance of the contract:
Should there be an increase in time taken to process cases, then the current estimated resource levels to deliver the case volumes specified in the contract may no longer be sufficient.
Why it is not possible to address the potential impact of the risk in the contract:
As this is a novel caseload, the true complexity, and hence processing time, of each individual case can only be known for certain at the point of processing.
Risk 2:
There is a risk that changes could be made by other government authorities that could impact on the calculation process or other elements of McCloud delivery. This could lead to contract modifications to respond to any changes.
How the risk may impact on the performance of the contract:
Any dictated changes could result in the members' benefits calculated incorrectly if there were no changes to the administration service, meaning that the RSS's may not align with the new rules.
Why it is not possible to address the potential impact of the risk in the contract:
NHSBSA are not currently aware of any potential changes.
Risk 3:
The estimated contract value has been based on an assumed level of automation within the McCloud cases. There is a risk that future cases, which have not previously been worked, have differentiation in their characteristics that results in the assumed automation levels not being possible.
How the risk may impact on the performance of the contract:
It will not be possible to complete the RSS for those members. The contract may therefore require modification for the supplier to undertake the additional non-automated calculations and complete the case.
Why it is not possible to address the potential impact of the risk in the contract:
As this is a novel caseload, the true characteristics of each individual case can only be known for certain at the point of processing.
Risk 4:
There may be unexpected spikes in demand on the NHS Pensions BAU McCloud team from unknown sources, including but not limited to, potential requests from wider NHS staff involved in redundancy processes that are not possible to predict.
While this contract is focused on benefit calculations for Immediate Choice members, there is a risk of demand spikes for other workstreams within the NHS Pensions McCloud Programme. If the demand spike is significantly above the NHS Pensions internal BAU team’s capacity, additional support to undertake McCloud administration services may be sought from the Provider, to ensure members can be provided their NHS Pensions service within relevant SLAs.
How the risk may impact on the performance of the contract:
This could result in an increase in the volume of administration services and additional supplier resource effort may be required. This could lead to the spend under the contract and/or the estimated total contract value needing to increase.
Why it is not possible to address the potential impact of the risk in the contract:
It is not possible to predict when unknown spikes in demand will occur when they are a direct result of decisions taken outside of NHSBSA’s control.
How it was run
Official notice- Submission deadline
- 9 Jun 2026, 17:00 BST
- Clarification deadline
- 1 Jun 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
The Authority will be using its commercial platform (Atamis) to manage the procurement process. This is the Health Family Single eCommercial System and can be found at the following URL:
atamis-1928.my.site.com/s/Welcome ↗
This opportunity will only become visible on the "View our Live Opportunities" page when the UK4 Tender Notice is published.
If suppliers may have an interest in tendering for this upcoming opportunity, it is recommended that you ensure you have access to an active Atamis account in preparation.
Timeline
17 Mar 2026 → 24 Jul 2026 · 7 dates- Planning notice published223 days ago17 Mar 2026, 12:59 GMT
- Next notice expected220 days ago20 Mar 2026, 23:59 GMT
- Tender notice published166 days ago13 May 2026, 10:16 BST
- Clarification questions by147 days ago1 Jun 2026, 17:00 BST
- Submission deadline139 days ago9 Jun 2026, 17:00 BST
- Award decision expected by108 days ago10 Jul 2026, 23:59 BST
- Contract starts95 days ago24 Jul 2026, 00:00 BST
Notice history
5 events · 3 releases on Find a Tender · since 17 Mar 2026- Planned procurement notice published17 Mar 2026, 12:59 GMTUK3
- Planned procurement notice published17 Mar 2026, 14:47 GMTUK3
- Tender notice published13 May 2026, 10:16 BSTUK4
- Status changed to active13 May 2026, 10:16 BST
- Deadline moved to 9 Jun 2026, 17:00 BST13 May 2026, 10:16 BST+53 days · was 17 Apr 2026, 12:00 BST
Published amendments (1)
Minor typos corrected relating to dates of the first period and clarification that this Notice relates to non-practitioner members only.
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender