Official UK procurement notice
Voluntary and Community Mental Health Support
Authority: HM Revenue & Customs (Central government)
What is being bought
Published requirement descriptionHis Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems.
You will need to:
a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt
b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service
c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support
Specific Requirements:
- 24 hours a day, 365 days a year service, through a dedicated phone number
- capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract
- a communications and marketing plan to promote the service
- data reporting capacity to evidence the effectiveness of the service
- provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship
- a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness.
Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation.
HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers.
It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation.
The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year.
CPV: Counselling services · Guidance and counselling services · Guidance services
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
- A Tenderer's ability to deliver a dedicated referral phone line for HMRC customers 24/7, 365 days a year.
- A Tenderer being a Voluntary and Community Sector organisation.
- Technical & professional ability
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Dec 2023, 10:32 GMT
- Last source update
- 19 Dec 2023, 10:58 GMT
- Award evaluation window
- 11 Jan 2024 – …
- FTS notice number
2023/S 000-037243- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0426bbFind a Tender
Publisher note: This requirement will be met by an eSourcing RfP using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfP documentation which will contain full details. If you are not already registered, the registration link is: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bp.2VKcuJb3OixMn&realm=hmrc&dard=1 As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact [email protected] (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email [email protected] and copy in [email protected] and with your account ID number, you will then receive an e-mail confirming access. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm. If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.
How it was run
Official notice- Submission deadline
- 10 Jan 2024, 17:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
- Bids opened
- 11 Jan 2024, 09:00 GMT
Timeline
19 Dec 2023 → 31 Jan 2024 · 4 dates- Notice published19 Dec 2023, 10:58 GMT
- Submission deadline10 Jan 2024, 17:00 GMT
- Bids opened11 Jan 2024, 09:00 GMT
- Bids must remain valid until31 Jan 2024, 23:59 GMT
Notice history
2 releases on Find a TenderPublished amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextTitle · II.1.1. | Voluntary and Community Mental Health Support | HM Revenue & Customs | |
| — | TextReference number · II.1.1 | — | SR1605994601 | |
| — | TextShort description · II.1.4. | 365 days a year service | 365/6 days a year service | |
| — | TextEstimated total value · II.1.5 | Value excluding VAT: £200,000 | Value excluding VAT: £300,000 | |
| — | TextSuitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers · III.1.1 | - A Tenderer's ability to deliver a dedicated referral phone line for HMRC customers 24/7, 365 days a year. | - A Tenderer's ability to deliver a dedicated referral phone line for HMRC customers 24/7, 365/6 days a year. |
1 amendment published without a description.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- HMRCReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.