Vocalink Fixed Extranet Maintenance Services

{
  "id": "045020-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-05-15T15:46:45+01:00",
  "ocid": "ocds-h6vhtk-069a42",
  "buyer": {
    "id": "GB-PPON-PJCP-7274-TLRQ",
    "name": "Department for Work & Pensions"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50312610",
              "scheme": "CPV",
              "description": "Maintenance of information technology equipment"
            }
          ]
        }
      ],
      "title": "Vocalink Fixed Extranet Maintenance Services",
      "value": {
        "amount": 445738.91,
        "currency": "GBP",
        "amountGross": 534886.69
      },
      "status": "pending",
      "renewal": {
        "description": "This contract contains a 12 month optional extension."
      },
      "documents": [
        {
          "id": "045020-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/045020-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-05-15T15:46:45+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-PPON-PCNN-8375-TGVN",
          "name": "Vocalink International Limited"
        }
      ],
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-06-15T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-06-30T23:59:59+01:00",
        "startDate": "2026-07-01T00:00:00+01:00",
        "maxExtentDate": "2029-06-30T23:59:59+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "C10070",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Vocalink Fixed Extranet Maintenance Services",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres.  \nThe Vocalink Fixed Extranet Connections hardware connects DWP’s Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP’s tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. \nThe Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. \nVocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PJCP-7274-TLRQ",
      "name": "Department for Work & Pensions",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW1H 9NA",
        "countryName": "United Kingdom",
        "streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PJCP-7274-TLRQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "hardware.commercials@dwp.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PCNN-8375-TGVN",
      "name": "Vocalink International Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC4R 3AB",
        "countryName": "United Kingdom",
        "streetAddress": "1 Angel Lane"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "PCNN-8375-TGVN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "graham.ferguson@mastercard.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}