Official UK procurement notice
Video Carephones and Virtual Care Agency
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionNorfolk County has awarded a contract for the following;
- Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage
- Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.
CPV: Health and social work services · IT services: consulting, software development, Internet and support · Telecommunications equipment and supplies
The lotProcurement structure
single lot · no lot value publishedLot #1Norfolk County Council has awarded a contract for the following;• Software and the…AwardedRenewal
Norfolk County Council has awarded a contract for the following;
- Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage
- Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Additional information: The value stated in this notice is exclusive of VAT and does not take into account extra devices or virtual care calls the Council is allowed to purchase under this contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Security requirements ( pass/fail), Digital Inclusion( 10%), Methodology (20%), Monitoring ( 17.5%), Staffing (12.5%): 60%
- price: 40%
Published award criteria (2)
- Security requirements ( pass/fail), Digital Inclusion( 10%), Methodology (20%), Monitoring ( 17.5%), Staffing (12.5%): 60%
- Price: 40%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 7 Aug 2023, 14:05 BST
- Last source update
- 5 Oct 2023, 12:20 BST
- Award evaluation window
- 8 Sept 2023 – …
- Authority reference
NCCT42731- FTS notice number
2023/S 000-029385- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03ed92Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
Publisher note: This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected] estimate value is for the contract term.
How it was run
Official notice- Submission deadline
- 8 Sept 2023, 14:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 8 Sept 2023, 14:05 BST
Timeline
8 Sept 2023 → 1 Dec 2023 · 4 dates- Submission deadline8 Sept 2023, 14:00 BST
- Bids opened8 Sept 2023, 14:05 BST
- Notice published5 Oct 2023, 12:20 BST
- Contract starts1 Dec 2023
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete5 Oct 2023, 12:20 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alcove LimitedSME | £349,640 † | — | Awarded |
Contracts
Video Carephones and Virtual Care Agency · Alcove LimitedSME
- Signed
- 27 Sept 2023
- Value
- £349,640
- Period
- … – 30 Nov 2025
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- nplawReview body
Bidders & participating suppliers
1 commercial party on the notice- Alcove LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria