vFire Maintenance and Support

Official notice

Authority: Business Services Organisation I T S·Consortium: 2 public authorities

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Northern Ireland (UKN)

Awarded value£1,265,000published contract · exc. VAT

Awarded 4 Sept 2023no call for competition

Awarded to Alemba Ltd2 awards

What is being bought

Published requirement description

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Northern Ireland

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 10 Aug 2023, 14:35 BST
Last source update: 4 Sept 2023, 14:09 BST
Authority reference: DAC11277
FTS notice number: 2023/S 000-026072
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Northern Ireland (UKN)
Official registry OCID: ocds-h6vhtk-03eeb6 Find a Tender

Why no open competition: The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights
Published justification: Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.
Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements. Alemba are the sole UK provider for support services for this product. They also are the Global owner of vFire in all its versions.

Notice history

1 event · 2 releases on Find a Tender

Buyer details updated
4 Sept 2023, 14:09 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £1,265,0001 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 2latest 4 Sept 2023

Awarded to	Value	Date	Status
Alemba Ltd	£1,265,000 †same award published again · counted once	—	Awarded
Alemba Ltd	£1,265,000 †	—	Awarded

Contracts

Contract 026072-2023-1 · Alemba Ltd
Signed
4 Sept 2023
Value
£1,265,000
Status
active
Contract 023421-2023-1 · Alemba Ltd
Signed
10 Aug 2023
Value
£1,265,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

2 public bodies on the notice

Business Services Organisation I T S

Contracting authorityBody governed by public lawHealth James House, BELFAST, Northern Ireland, BT7 2JAContact name, email, phone

Dispute resolution & review bodies

Business Services OrganisationReview body Belfast

Bidders & participating suppliers

1 commercial party on the notice

AlembaAwarded supplierGB-COH: 06322945 Edinburgh, Scotland

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.