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Official procurement procedure

vFire Maintenance and Support

IT services: consulting
software development
Internet and support
Northern Ireland (UKN)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Business Services Organisation I T S: "vFire Maintenance and Support". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBusiness Services Organisation I T SScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Business Services Organisation I T S
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Business Services Organisation I T S. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityBusiness Services Organisation I T S
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Sept 2023, 14:09 BST
Last source update4 Sept 2023, 14:09 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
Northern Ireland (UKN)
OCIDocds-h6vhtk-03eeb6
What is being bought
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
What changed
From the official release history
  1. Official notice release published
    4 Sept 2023, 14:09 BST
  2. Buyer information updated
    4 Sept 2023, 14:09 BST
  3. Status changed to complete
    10 Aug 2023, 14:35 BST
  4. Official notice release published
    10 Aug 2023, 14:35 BST
  5. Buyer information updated
    10 Aug 2023, 14:35 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 Sept 2023, 14:09 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 4 Sept 2023, 00:00 BST · £1,265,000
Commercial outcome and competition
Awards
ALEMBA LIMITED
Not published · Not published · active
Contracts
Contract
£1,265,000 · signed 4 Sept 2023, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

Business Services Organisation I T S

Contracting authority GB-FTS-91677
View buyer profile

  • Business Services Organisation I T S
    buyer

    Belfast, UKN06
    cathy.fegan@hscni.net
    +44 2895362561

  • Alemba
    supplier

    GB-COH: 06322945
    Edinburgh, UKM

  • Business Services Organisation
    reviewBody

    Belfast
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleAlemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements. Alemba are the sole UK provider for support services for this product. They also are the Global owner of vFire in all its versions.