Official UK procurement notice
Vaccination Platform Programme Extension (ServiceNow)
Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") (NHS & healthcare)
What is being bought
Published requirement descriptionNSS were commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.
Given the associated tight timescales to deliver the solution, and the complexity of scheduling, and the need to offer this as a service to all citizens within Scotland, it was decided to build upon the existing NVSS platform capability.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT…Awarded
ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.
When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many
capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact
Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS’s existing ServiceNow platform.
In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.
The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 4 Nov 2021, 08:45 GMT
- Last source update
- 30 Jun 2023, 16:04 BST
- Authority reference
NSSCOVID-19 -255d- FTS notice number
2023/S 000-018724- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f35dFind a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
There is an ongoing requirement to provide a vaccination scheduling/rescheduling tool to deliver Covid vaccinations, Covid boosters and Adult flu. The NVSS platform was developed for this purpose.
- Review procedure
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
The bringing of court proceedings against the Authority after the Framework Agreement has be entered into will not affect the Framework Agreement unless grounds for the imposition of special penalties under the Public Contracts (Scotland) Regulations 2015 can be established. Otherwise the remedies that may be awarded by the courts where the Framework Agreement has been entered into are limited to the award of damages.
Publisher note: (SC Ref:737301)
How it was run
Official notice- Submission deadline
- —
Timeline
1 Oct 2021 → 30 Jun 2023 · 2 dates- Contract starts1 Oct 2021, 00:00 BST
- Notice published30 Jun 2023, 16:04 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ServiceNow | £2,757,531 † | — | Awarded |
| ServiceNow | £1,483,168 † | — | Awarded |
Contracts
Vaccination Platform Programme Extension (ServiceNow) · ServiceNow
- Signed
- 1 Oct 2021
- Value
- £2,757,531
- Period
- 1 Oct 2021 – 31 Mar 2024
- Status
- active
- Change Modification - Additional goods, services or works (regulation 72(1)(b), Need for additional works, services or supplies by the original contractor/concessionaire: ServiceNow as a solution is Software as a Service (SaaS). Due to continuing requirement for the NVSS and CMS solutions to be in place as part of the NHSScotland response to Covid, there is therefore a requirement to extend the current instance and associated licenses.
Contract 027631-2021-1 · ServiceNow
- Signed
- 1 Oct 2021
- Value
- £1,483,168
- Period
- … – 31 Mar 2023
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 0 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
- Edinburgh Sheriff Court HouseReview body
Bidders & participating suppliers
2 commercial parties on the notice- ServiceNowAwarded supplier
- ServiceNowAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.