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Find a TenderAwarded without competitionContract details notice
Published 13 Oct 2026, 08:01 BST

Official UK procurement notice

User research, usability and journey testing

Official notice

Authority: NS&I (Central government)

Below threshold - without competition
Sectors: Software Packages & ERP (48) Delivery: UK
Awarded value£15,833published contract · exc. VAT
Awarded 1 Oct 2026no call for competition
Awarded to OPTIMAL WORKSHOP LIMITED

What is being bought

Published requirement description

NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK
48100000 Industry specific software package

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - without competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
13 Oct 2026, 08:01 BST
Last source update
13 Oct 2026, 08:01 BST
Authority reference
26-LV-01
FTS notice number
2026/S 000-096332
Latest notice
Contract details notice (UK7)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-07861e Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    13 Oct 2026, 08:01 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £15,8331 contract exc. VAT
Contracts signed 1latest 1 Oct 2026
Awarded toValueDateStatus
OPTIMAL WORKSHOP LIMITEDSME——Awarded

Contracts

  • User research, usability and journey testing · OPTIMAL WORKSHOP LIMITEDSME

    Signed
    1 Oct 2026
    Value
    £15,833
    Period
    1 Oct 2026 – 30 Sept 2027
    Status
    active

Contracting authority & participating public bodies

NS&I

Contracting authorityPublic authority - central government GB-PPON: PJNT-9481-WXVY Riverside House, 2A Southwark Bridge Road, London, London, SE1 9HAContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Optimal WorkshopAwarded supplierGB-PPON: PMYW-7216-VNYW 86 Victoria Street, Wellington, NZ, 6011, NZContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender