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AwardedFind a Tender · award

User Perception Survey

Buyer: NPL Management Limited →

BuyerNPL Management Limited
StatusAwarded
DeadlineNot published
ValueValue not published
Published18 Feb 2026

What is being bought

The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

2

Statusactive
SupplierPye Tait Ltd
Value£52,950
Contract periodFrom 18 Feb 2026 to 18 Oct 2026

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-059d28
Latest release ID014916-2026
Latest release timestampWed Feb 18 2026 15:51:34 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsBelow threshold - open competition
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
18 Feb 2026award, contract014916-2026
16 Dec 2025award, contract083269-2025
18 Sept 2025tender057713-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
18 Feb 2026 · 014916-2026 · award, contract
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16 Dec 2025 · 083269-2025 · award, contract
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18 Sept 2025 · 057713-2025 · tender
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    "description": "This RFQ seeks a survey aimed at collecting valuable feedback from our users and collaborators. The results from this survey will be converted into quantifiable metrics to be reported to DSIT. These could be used during government spending reviews, in the submission of business cases, and reassessing the organisational objectives.\nThe aims are to: \n•\tTo assess customer engagement and satisfaction with NPL's products and services. \n•\tTo measure the impact of NPL's products and services on client outcomes. \n•\tTo evaluate the quality and effectiveness of communication and interactions with NPL staff. \n•\tTo gather actionable feedback for continuous improvement.\nThis survey represents the first initiative of its kind undertaken by the Analysis & Evaluation team at NPL and is currently in its research and development phase. As such, it is considered a pilot. Subject to its success, there is an intention to conduct the survey annually and to develop a formal satisfaction metric.\nThe survey entails a series of steps. This RFQ is seeking a supplier to deliver the following steps for the survey: \n1.\tPilot Survey: This is to test the quality of both the questionnaire and the responses, rate of return, and to make any necessary changes before the main survey is rolled out. There will be a gate review following the completion of the pilot. The review will assess the quality of data captured by the successful bidder and the rate of return.      \n2.\tMain Survey: After the gate review, the successful bidder will be instructed to undertake the main survey.",
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    "submissionMethodDetails": "Please ensure that you register on Bravo Solutions (link below) to obtain the documents and submit your interest / intention to bid. https://lupc.bravosolution.co.uk/web/login.shtml \nAll correspondence must be through the Bravo Solutions message centre.",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-COH-02937881",
      "name": "NPL Management Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI75",
        "country": "GB",
        "locality": "Teddington",
        "postalCode": "TW11 0LW",
        "countryName": "United Kingdom",
        "streetAddress": "National Physical Laboratory"
      },
      "details": {
        "url": "http://www.npl.co.uk",
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "02937881",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "etenders@npl.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PYDB-8862-JBYM",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}