Find a TenderCancelledProcurement termination notice
Published 1 May 2026, 12:26 BST

Official UK procurement notice

Unplanned Rapid Response Night Sitting

Official notice

Authority: Norfolk County Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Published estimate£1,850,000≈ £617k / year · £2,220,000 inc. VAT · 1 value update
Submissions closed 27 Jul 2026
Next notice expected 1 Jun 2026
Contract term 3 yrsends 31 Oct 2029 · up to 31 Oct 2031 with extensions · starts 1 Nov 2026

What is being bought

Published requirement description

The Rapid Response Service in Norfolk provides a timely, short term, multi disciplinary response to adults with urgent care and support needs arising outside of standard office hours, including evenings, nights, weekends and bank holidays. The service is designed to prevent unnecessary hospital admissions, facilitate early discharge, and maintain individuals safely and independently within their own homes or usual place of residence.

Operating across Norfolk, the service delivers urgent assessment, intervention and coordination of care for adults aged 18 and over who experience a sudden deterioration in health, functional ability, or social circumstances. The service works in close partnership with primary care, urgent and emergency care, ambulance services, acute trusts, adult social care, mental health services, and the voluntary sector to ensure a seamless and person centred response. The Rapid Response Service supports the local system's ambition to deliver care closer to home, reduce avoidable hospital attendances and admissions, and improve outcomes for residents by providing responsive, high quality care at the point of need, particularly during periods when core services are limited.

The value is not sufficient for it to be commercially viable if lotted and it would also increase contract management costs.

On 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils.

The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval.

On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028.

Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.

  • The authority expects to re-tender this requirement around 31 Oct 2031, 23:59 GMT.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£1,850,000
Contract period: 1 Nov 2026 – 31 Oct 2029 (3 yrs) · up to 31 Oct 2031 with extensionsValue: £1,850,000 exc. VAT · £2,220,000 inc. VAT
Delivery: East of EnglandEligibility: SME eligibleVCSE eligible
Extensions: The Contract may be extended by up to 24 months at the Council's discretion.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: Understanding the service 30% Performance and Monitoring 25% Policies and Procedures 15%
  • Price
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Cancelled
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · next expected 31 Oct 2031
First published
1 May 2026, 12:26 BST
Last source update
12 Aug 2026, 09:59 BST
Award evaluation window
Submission end – 3 Sept 2026
Authority reference
NCCT43405
FTS notice number
2026/S 000-059877
Latest notice
Procurement termination notice (UK12)
Classification (CPV)
Health and social work services
Delivery area
East of England (UKH15)
Official registry OCID
ocds-h6vhtk-069034 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
27 Jul 2026, 11:00 BST
Clarification deadline
24 Jul 2026, 11:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at be in-tendhost.co.uk/norfolkcc/aspx/Home ↗

Full instructions for registration and use of the system can be found at

in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗

Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or e-mailing [email protected]

Timeline

1 May 2026 → 1 Nov 2026 · 9 dates
  1. Planning notice published184 days ago
    1 May 2026, 12:26 BST
  2. Market engagement171 days ago
    13 May 2026, 23:59 BST

    Virtual Market Engagement Event to be held via MS Team on 13th May 2026, 11am - 12 noon.

    Discussion points

    • Outline of the Service Model and Service Description
    • Contract and Financial Information
    • Procurement Process and Legislation

    Interested parties will need to register their interest for the market engagement on In-Tend and a separate invite will be sent. Applicants must first be registered on in-tendhost.co.uk/norfolkcc ↗ (in-tendhost.co.uk/norfolkcc ↗) Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗ (in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest'. Please then use the correspondence facility to let us know that you are interested in attending a market engagement session(s).

    The procurement, once issued, will also be managed via In-Tend.

  3. Next notice expected152 days ago
    1 Jun 2026, 23:59 BST
  4. Tender notice published129 days ago
    25 Jun 2026, 14:00 BST
  5. Clarification questions by100 days ago
    24 Jul 2026, 11:00 BST
  6. Submission deadline97 days ago
    27 Jul 2026, 11:00 BST
  7. Latest notice published81 days ago
    12 Aug 2026, 09:59 BST
  8. Award decision expected by58 days ago
    3 Sept 2026, 23:59 BST
  9. Contract starts13h ago
    1 Nov 2026

Notice history

8 events · 3 releases on Find a Tender · since 1 May 2026
  1. Preliminary market engagement notice published
    1 May 2026, 12:26 BST
    UK2
  2. Tender notice published
    25 Jun 2026, 14:00 BST
    UK4
  3. Published value updated to £1,850,000
    25 Jun 2026, 14:00 BST
    was £1,110,000
  4. Status changed to active
    25 Jun 2026, 14:00 BST
  5. Procurement method changed
    25 Jun 2026, 14:00 BST
  6. Deadline published: 27 Jul 2026, 11:00 BST
    25 Jun 2026, 14:00 BST
  7. Procurement termination notice published
    12 Aug 2026, 09:59 BST
    UK12
  8. Status changed to complete
    12 Aug 2026, 09:59 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded toValueDateStatus
supplier not published—12 Aug 2026CancelledAt this time, Norfolk County Council will no longer be reprocuring this service, due to wider implications which the Council needs to consider, including Local Government Reform. It is therefore not appropriate for the Council to continue with this procurement.

Contracting authority & participating public bodies

Norfolk County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PDYH-3246-XWTR County Hall, Martineau Lane, Norwich, East of England, NR1 2DHContact email

Official documents & specifications (7)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure