University of Edinburgh - Coach Hire Services

1.2 The University of Edinburgh is going out to tender for Coach Hire Services. While the University of Edinburgh will lead this tender process Participating Institutions include the Scotland’s Rural College (SRUC), Edinburgh College, Queen Margaret University, Edinburgh Napier University, and Heriot Watt University. The purpose of this competitive tender is to engage suitably qualified and experienced Contractor’s to provide Coach Hire Services using best practice, overall value for money, and Social Responsibility and Sustainability principles. The successful Contractor’s must be willing to play an active and effective role as a partner in understanding the needs and requirements of a large and complex organisation and will be expected to support the University through the delivery of a comprehensive and thorough range of services. The Contractor must provide a prompt and reliable Coach Hire Service that maintains the highest level of quality 52 weeks per year. The service must be responsive to the needs of all University of Edinburgh users and offer flexibility to adapt to emerging needs. The service provision must consistently meet the required collection, departure and arrival at destination times agreed by the customer when placing an order. Sufficient staff capability should be made available to allow a booking to be made at any time during office hours. Any alteration in the agreed booking schedule is to be advised to the University and Participating Institutions immediately it becomes known by the appropriate member of the contractor’s staff. More information can be found in Schedule 3 of the ITT.