Official UK procurement notice
Universal Information, Advice & Guidance Service
Authority: Warrington Borough Council (Local council)
Sectors: Health & Social Care (85) Delivery: North West (UKD61)
Published estimate£3,800,000≈ £760k / year · £4,560,000 inc. VAT
Submissions closed 23 Jun 2025awarded 18 Sept 2025
Awarded to WARRINGTON DISTRICT CITIZENS ADVICE BUREAU
Contract term 5 yrsends 30 Nov 2030 · up to 30 Nov 2035 with extensions · starts 1 Dec 2025
What is being bought
Published requirement descriptionA community advice services for the supply of:
- Legal, Debt and Housing Advice Services (core service)
- Outreach Service (eg. GP surgeries, Children's Centres, Community settings).
The Service is has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues.
The service aims to:
- provide a single point of access for information advice and guidance services.
- reduce direct costs, whilst maintaining quality.
- modernise the approach of delivering information advice and guidance services in Warrington.
- promote the provision of self-help and online information, advice and guidance.
Aside from the core contract there are additional elements to deliver the following separate services:
- Domestic Abuse Worker
- Macmillan Benefits Advice and Welfare Service
- The authority expects to re-tender this requirement around 1 May 2030, 23:59 BST.
- No preliminary market engagement: Market test conducted January to Feb 2025
CPV: Guidance and counselling services · Guidance services · Welfare services not delivered through residential institutions
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,800,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published award criteria (1)
- Quality
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 May 2030
- First published
- 9 May 2025, 15:11 BST
- Last source update
- 18 Sept 2026, 11:57 BST
- Award evaluation window
- Submission end – 13 Oct 2025
- Authority reference
DN773879- FTS notice number
2025/S 000-021865- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050fe9Find a Tender
How it was run
Official noticeRun through: ProContract (Due North) · Who buys & how to bid on ProContract
Access & registration note: Free · short registration with manual review; public opportunity list
- Submission deadline
- 23 Jun 2025, 12:00 BST
- Clarification deadline
- 13 Jun 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
9 May 2025 → 18 Sept 2026 · 10 dates- Planning notice published9 May 2025, 15:11 BST
- Next notice expected12 May 2025, 23:59 BST
- Tender notice published15 May 2025, 15:31 BST
- Clarification questions by13 Jun 2025, 12:00 BST
- Submission deadline23 Jun 2025, 12:00 BST
- Assessment summaries sent18 Sept 2025, 00:00 BST
- Standstill ends391 days ago29 Sept 2025, 23:59 BST
- Award decision expected by377 days ago13 Oct 2025, 23:59 BST
- Contract starts329 days ago1 Dec 2025
- Latest notice published37 days ago18 Sept 2026, 11:57 BST
Notice history
8 events · 4 releases on Find a Tender · since 9 May 2025- Planned procurement notice published9 May 2025, 15:11 BSTUK3
- Tender notice published15 May 2025, 15:31 BSTUK4
- Status changed to active15 May 2025, 15:31 BST
- Deadline moved to 23 Jun 2025, 12:00 BST15 May 2025, 15:31 BST+7 days · was 16 Jun 2025, 12:00 BST
- Contract award notice published18 Sept 2025, 14:20 BSTUK6
- Status changed to complete18 Sept 2025, 14:20 BST
- Contract signature expected17 Oct 2025, 23:59 BSTscheduled
- Contract details notice published18 Sept 2026, 11:57 BSTUK7
Routine re-releases (4)
- 2025-05: 1 release · 9 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £3,800,0001 award exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 28 Aug 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| WARRINGTON DISTRICT CITIZENS ADVICE BUREAU1 Dec 2025 – 30 Nov 2030 · up to 30 Nov 2035Extensions: 5 x 12 month optional extensions | £3,800,000 | 18 Sept 2025 | Awarded |
Contracts
Contract 1 · WARRINGTON DISTRICT CITIZENS ADVICE BUREAU
- Signed
- 28 Aug 2026
- Value
- £3,800,000
- Period
- 1 Sept 2026 – 30 Nov 2030 · up to 30 Nov 2035 with extensions
- Status
- active
- Extensions
- contract started 01.12.2025 but delayed signing and sealing of contract Further period up to 12 months with 5 extensions available Extension exercised where the Buyer gives the Supplier no less than 6 Months' written notice before this Contract expires
6 agreed KPIs: Improved Well-being and Independence · Independence and Empowerment · Enhanced Service User Satisfaction …
- Improved Well-being and Independence, Users will gain access to resources supporting physical, mental, and financial health, enhancing independence.
- Independence and Empowerment, Provide the support needed for self-directed decision-making. Empower users to navigate welfare, debt, housing, and employment systems effectively.
- Enhanced Service User Satisfaction, Services will be accessible, responsive, and inclusive, fostering positive feedback.
- Collaboration at Warrington place, Improved signposting and coordination with other services, ensuring long-term benefits which address the root cause of issues such as financial instability.
- Flexibility and Responsiveness, Adapt services to meet changing needs, including legislative updates and demographic shifts.
- Reduced Inequalities, contribute to reducing both health and economic inequalities in the town.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 1 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- WARRINGTON DISTRICT CITIZENS ADVICE BUREAUAwarded supplier
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications DN773879
- Technical specifications DN773879
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Planned procurement notice Planned procurement notice on Find a Tender