Official UK procurement notice
Trader Support Services · UK public procurement notice
Authority: HM Revenue & Customs (Central government)·Consortium: 3 public authorities
What is being bought
Published requirement descriptionHMRC has appointed a service provider for the Trader Support Service (TSS) to:
- provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
- educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
- be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.
The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.
CPV: Services furnished by business, professional and specialist organisations · Specialist training services · System and support services
The lotProcurement structure
single lot · value publishedLot #1The TSS supports traders to submit declarations via a digital platform with self-serve…AwardedPublished value£370,000,000
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.
The Trader Support Service is made up of two key elements:
System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.
The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. Additional information: Price is not the only award criterion and all criteria were stated only in the procurement documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price per Quality Point (PQP): 0
- Successive reduction
- Candidates will be reduced successively across stages
Procedure terms & legal framework
From the official record- Procedure method
- Competitive dialogue
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 16 Sept 2024, 15:01 BST
- Last source update
- 17 Dec 2025, 11:20 GMT
- Authority reference
CW104397- FTS notice number
2025/S 000-083723- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049b31Find a Tender
How it was run
Official notice- Submission deadline
- 20 Mar 2025, 13:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
10 Feb 2025 → 17 Dec 2025 · 3 dates- Next notice expected10 Feb 2025
- Submission deadline20 Mar 2025, 13:00 GMT
- Notice published311 days ago17 Dec 2025, 11:20 GMT
Notice history
7 events · 3 releases on Find a Tender · since 17 Feb 2025- Published value published: £370,000,00017 Feb 2025, 17:59 GMT
- Status changed to active17 Feb 2025, 17:59 GMT
- Procurement method changed17 Feb 2025, 17:59 GMT
- Deadline published: 20 Mar 2025, 13:00 GMT17 Feb 2025, 17:59 GMT
- Buyer details updated17 Feb 2025, 17:59 GMT
- Status changed to complete17 Dec 2025, 11:20 GMT
- Buyer details updated17 Dec 2025, 11:20 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Netcompany LimitedTrader Support ServiceSubcontracting: declared | £245,186,136 † | — | Awarded |
Contracts
Trader Support Service · Netcompany Limited
- Signed
- 16 Dec 2025
- Value
- £245,186,136
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- HM Revenue and CustomsReview body
Bidders & participating suppliers
1 commercial party on the notice- Netcompany UK LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria