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Official procurement procedure
Trader Support Services
Services furnished by business
professional and specialist organisations
Specialist training services
+1 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: HM Revenue & Customs: "Trader Support Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | HM Revenue & Customs | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: HM Revenue & Customs
Market Analytics
Derived from OCDS awards & bid statistics
Published history for HM Revenue & Customs. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
2.3Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 13 active published awards; 12 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHM Revenue & Customs | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published17 Dec 2025, 11:20 GMT | Last source update17 Dec 2025, 11:20 GMT | Recurring procurementNot published |
ClassificationServices furnished by business, professional and specialist organisations, Specialist training services, System and support services | ||
Delivery area UK | ||
OCIDocds-h6vhtk-049b31 | ||
What is being bought
HMRC has appointed a service provider for the Trader Support Service (TSS) to:
• provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
• educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
• be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.
The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.
What changed
From the official release history
- tender value changed
17 Dec 2025, 11:20 GMT - Status changed to complete
17 Dec 2025, 11:20 GMT - Official notice release published
17 Dec 2025, 11:20 GMT - Submission deadline changed to published date
17 Dec 2025, 11:20 GMT - Buyer information updated
17 Dec 2025, 11:20 GMT - Published value updated to £370,000,000
17 Feb 2025, 17:59 GMT - Status changed to active
17 Feb 2025, 17:59 GMT - Official notice release published
17 Feb 2025, 17:59 GMT - Submission deadline changed to 20 Mar 2025, 13:00 GMT
17 Feb 2025, 17:59 GMT - Buyer information updated
17 Feb 2025, 17:59 GMT - Status changed to planned
16 Sept 2024, 15:01 BST - Official notice release published
16 Sept 2024, 15:01 BST - Buyer information updated
16 Sept 2024, 15:01 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcancelledPublished valueNot publishedThe TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. Additional information: Price is not the only award criterion and all criteria were stated only in the procurement documents.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
17 Dec 2025, 11:20 GMT - Award active
Not published · Not published - Contract active
Signed 16 Dec 2025, 00:00 GMT · £245,186,136
Commercial outcome and competition
Awards NETCOMPANY UK LIMITED Not published · Not published · active |
Contracts Trader Support Service £245,186,136 · signed 16 Dec 2025, 00:00 GMT · active |
Bid statistics bids: 3 (lot 1) |
Buyer and organisations in this procedure
HM Revenue & Customs
Contracting authority GB-FTS-140123Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published