Official UK procurement notice
RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
Authority: Bristol City Council (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionBristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
CPV: Communication and multimedia software package · Networking, Internet and intranet software package
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60
- Cost: 40
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Mar 2022, 15:10 GMT
- Last source update
- 26 Aug 2022, 16:14 BST
- Award evaluation window
- 9 May 2022 – …
- Authority reference
DN602795- FTS notice number
2022/S 000-024038- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032568Find a Tender
How it was run
Official notice- Submission deadline
- 6 May 2022, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 9 May 2022, 09:00 BST
Timeline
6 May 2022 → 26 Aug 2022 · 3 dates- Submission deadline6 May 2022, 12:00 BST
- Bids opened9 May 2022, 09:00 BST
- Notice published26 Aug 2022, 16:14 BST
Notice history
2 events · 2 releases on Find a Tender · since 26 Aug 2022- Status changed to complete26 Aug 2022, 16:14 BST
- Buyer details updated26 Aug 2022, 16:14 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| INTUITIVE SYSTEMS AND NETWORKS LIMITEDSMEThe supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking | £5,000,000 † | — | Awarded |
Contracts
The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking · INTUITIVE SYSTEMS AND NETWORKS LIMITEDSME
- Signed
- 26 Aug 2022
- Value
- £5,000,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High Court of England & WalesReview body
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- INTUITIVE SYSTEMS AND NETWORKS LIMITEDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.