Official UK procurement notice
Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) And British Council (BC), Kathmandu
Authority: Foreign, Commonwealth and Development Office (Central government)
What is being bought3 lots · detail below
Published requirement descriptionThe British Embassy in Kathmandu intends to undertake a services from competent Insurance Company to provide Health Insurance cover for Medical Treatment expenses (IPD and OPD), Accidental Insurance and Critical insurance for Country Based Staff (CBS) and their immediate family members.
FCDO (represented by the British Embassy) in Nepal intends set up Contract for Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) and British Council (BC), Kathmandu with a maximum tenure of Three (3) years.
FCDO in Nepal intends to empanel service provider in the following Three Lots (listed below) under an Open Tender. This competition is for the award of contract to one service provider each lot.
- Lot 1 - Medical Insurance
- Lot 2 - Accidental Insurance
- Lot 3 - Critical Insurance
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.
- The authority expects to re-tender this requirement around 1 Jun 2028, 23:59 BST.
CPV: Medical insurance services
Lots and requirements (3)Procurement structure
3 lots · all with a published value (£314,450 together) · same conditions of participation on every lot · same evaluation weights on every lotLot #1General Medical InsuranceAwardedRenewalPublished value£245,271
Group Medical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
- Economic & financial standing
Ability to operate in Nepal
- Technical & professional ability
Ability to operate in Nepal
Lot #2Group Accidental InsuranceAwardedRenewalPublished value£62,890
Group Accidental Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
- Economic & financial standing
Ability to operate in Nepal
- Technical & professional ability
Ability to operate in Nepal
Lot #3Group Critical InsuranceAwardedRenewalPublished value£6,289
Group Critical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
- Economic & financial standing
Ability to operate in Nepal
- Technical & professional ability
Ability to operate in Nepal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical Weightage: 60%
- Commercial Weightage: 40%
Published award criteria (2)
- Technical Weightage: Technical Weightage of this lot is alloted 60% to technical and 40% to commercial
- Commercial Weightage: Technical Weightage of this lot is alloted 60% to technical and 40% to commercial
- Economic & financial standing
Ability to operate in Nepal
- Technical & professional ability
Ability to operate in Nepal
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 1 Jun 2028
- First published
- 8 Jul 2025, 11:56 BST
- Last source update
- 28 Nov 2025, 11:03 GMT
- Award evaluation window
- Submission end – 2 Oct 2025
- Authority reference
CPG-12361-2025- FTS notice number
2025/S 000-038194- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-055b05Find a Tender- Contract terms summary
The total premium amount payable to the selected Insurance Agency will be paid in advance before starting of the medical policy after signing off the contract.
How it was run
Official notice- Submission deadline
- 7 Aug 2025, 17:00 BST
- Clarification deadline
- 21 Jul 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Your tender must be submitted via the FCDO's e-sourcing portal (fcdo.bravosolution.co.uk/web/login.html ↗) in accordance with the attached ITT Instructions. Tenders submitted by any other means will not be accepted. Please also note the requirement to register and submit commonly used information on the Central Digital Platform as described in the instructions for completing the invitation to tender. Important information for all Potential Suppliers: In order to participate and gain access to the Invitation ToR Tender documentation in relation to this procurement, potential suppliers should access the FCDO's e-sourcing portal (link provided above). Once logged in, search for Project Reference No. 12361. If a potential supplier is not registered on the portal, click the 'Click here to register!' button, and follow the on-screen instructions to complete registration. Please note the portal operates a Two-Factor Authentication (2FA) login process and unregistered suppliers should read the guidance document available on the portal home page. Registration take approximately 5 minutes and is free or charge.
Timeline
8 Jul 2025 → 28 Nov 2025 · 8 dates- Tender notice published8 Jul 2025, 11:56 BST
- Clarification questions by21 Jul 2025, 17:00 BST
- Submission deadline7 Aug 2025, 17:00 BST
- Award decision expected by378 days ago2 Oct 2025, 23:59 BST
- Assessment summaries sent364 days ago17 Oct 2025, 00:00 BST
- Contract starts349 days ago1 Nov 2025
- Standstill ends343 days ago6 Nov 2025, 23:59 GMT
- Latest notice published321 days ago28 Nov 2025, 11:03 GMT
Notice history
5 events · 3 releases on Find a Tender · since 8 Jul 2025- Tender notice published8 Jul 2025, 11:56 BSTUK4
- Contract award notice published28 Oct 2025, 13:18 GMTUK6
- Status changed to complete28 Oct 2025, 13:18 GMT
- Contract signature expected7 Nov 2025, 23:59 GMTscheduled
- Contract details notice published28 Nov 2025, 11:03 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Across several lots1 award | |||
| American Life Insurance CompanyGroup Medical Insurance, Group Accidental Insurance and Critical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal7 Nov 2025 – 30 Oct 2026 · up to 31 Oct 2028Extensions: The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO. | £314,450 | 17 Oct 2025 | Awarded |
Contracts
The Provision of Group Medical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal. · American Life Insurance Company
- Signed
- 24 Oct 2025
- Value
- £314,450
- Period
- 1 Nov 2025 – 31 Oct 2026 · up to 31 Oct 2028 with extensions
- Status
- active
- Extensions
- The Contract Period begins on 1 November 2025 and ends on 31 October 2026 (the “Term”). The Authority may elect to extend the term by 1+1 years by providing the Contractor with 10 days’ notice before the end of the Term. Any extensions to the Contract Period shall be mutually agreed between Authority and Contractor and confirmed in writing in accordance with Condition F3 of the Contract.
3 agreed KPIs: Claim Cycle Time and Accuracy · Innovation, adaptation, and continuous improvements · Customer satisfaction
- Claim Cycle Time and Accuracy, Turnaround time of claims handled and processed, Claim accuracy where claims are paid correctly without errors, overpayments, or underpayments, for reliability and consistency of claims processing quality
- Innovation, adaptation, and continuous improvements, Number of official tie-ups with various hospitals within Nepal (including outside KTM) for cashless insurance facility, Number of tie-ups with various hospitals outside Nepal (esp. India and Thailand), Introduction/Promotion of new features or enhancements to BEK
- Customer satisfaction, Initiate regular feedback gathering mechanisms from BEK to gauge satisfaction level with the services provided. Provide helpful resolutions to BEK inquiries and meet service level agreements. Offering periodic refresher sessions to guide BEK staffs about the benefits (4 sessions per year)
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · General Medical Insurance | 1final-stage tenders | 0 | 0 | — |
| 2 · Group Accidental Insurance | 1final-stage tenders | 0 | 0 | — |
| 3 · Group Critical Insurance | 1final-stage tenders | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- American Life Insurance CompanyAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender