Official UK procurement notice
The Provision of Debt Management and Sheriff Officer Services
Authority: Glasgow City Council (Local council)
What is being bought7 lots · detail below
Published requirement descriptionGlasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services.
The contract has been allocated into 7 separate lots :
Lot 1 – Council Tax (First Placement)
Lot 2 – Council Tax (Second Placement)
Lot 3 - Non Domestic Rates (NDR)
Lot 4 – Sundry Debt
Lot 5 - Fixed Penalties
Lot 6 – Housing Benefit Overpayments
Lot 7 – Sheriff Officers (not connected to Lots 1 - 6)
- Recurrence: October 2028
CPV: Collection agency services
How this framework works
From the published notice- Places
- up to 10 suppliers · 3 bids on the busiest of 7 lots (0.3 per place) · 2 appointed
Lots and requirements (7)Procurement structure
7 lots · no lot values published · win at most 6 of them · evaluation weights differ by lotLot #1Council Tax (First Placement)Awarded
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following:
- customers who have a history of payment activity or customers who have fallen into arrears for the first time
- customers who have vacated the property and may require to be traced
The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.
Lot #2Council Tax (Second Placement)Awarded
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment.
The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.
Lot #3Non-Domestic RatesAwarded
The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection.
The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.
Lot #4Sundry DebtAwarded
The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies.
The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy’s or any other additional fees administered by the council family will also be included in the scope of this lot.
Lot #5Fixed PenaltiesAwarded
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice.
The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.
Lot #6Housing Benefit OverpaymentsAwarded
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP).
The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.
Lot #7Sheriff Officers (not connected to Lots 1 - 6)Awarded
The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6.
The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Environmental | Split |
|---|---|---|---|---|
| 1 · Council Tax (First Placement) | 68% | 30% | 2% | |
| 2 · Council Tax (Second Placement) | 83% | 15% | 2% | |
| 3 · Non-Domestic Rates | 68% | 30% | 2% | |
| 4 · Sundry Debt | 58% | 40% | 2% | |
| 5 · Fixed Penalties | 58% | 40% | 2% | |
| 6 · Housing Benefit Overpayments | 58% | 40% | 2% | |
| 7 · Sheriff Officers (not connected to Lots 1 - 6) | 100% | — | — |
- Condition of participationno text publishedMinimum: Bidders must comply with the undernoted financial requirements in order to participate in the tendering process:- There is a minimum financial requirement that affects trading performance and balance sheet strength Financial requirements for trading performance and balance sheet …
- Price carries 15–40 points depending on the lot. Read the split per lot below.
- “The Provision of Debt Management and Sheriff Officer Services” is a framework: the contest is a place on its panel, up to 10 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · October 2028
- First published
- 6 Dec 2024, 12:23 GMT
- Last source update
- 29 Apr 2025, 16:34 BST
- Award evaluation window
- 14 Jan 2025 – …
- Authority reference
GCC005823CPU- FTS notice number
2025/S 000-017737- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04c2fbFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to conclude the framework agreement. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not conclude the framework agreement unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.
Publisher note: The following Affiliated Bodies may participate in this framework agreement: City Parking (Glasgow) LLP; City Property (Glasgow) LLP and City Property (Investments) LLP. Supplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate) with the following award criteria requirements; Lots 1-6 inclusive; - Must be Payment Card Industry Data Security Standard (PCI DSS) compliant - Must hold Transport Layer Security 1:2 (TLS) or Higher - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent - Must be Accredited by; UK Credit Services Association, Financial Conduct Authority or Equivalent - Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin - Must commit to providing a minimum of 4 sheriff Officers Lot 7 - Must hold Transport Layer Security 1:2 (TLS) or Higher - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent - Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin - Must commit to providing a minimum of 4 sheriff Officers (SC Ref:797145)
How it was run
Official notice- Appointment period ends
- 14 Jan 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 14 Jan 2025, 12:00 GMT
Timeline
14 Jan 2025 → 14 May 2025 · 4 dates- Admission / appointment period endsperiod end, not a bid countdown14 Jan 2025, 12:00 GMT
- Bids opened14 Jan 2025, 12:00 GMT
- Notice published29 Apr 2025, 16:34 BST
- Bids must remain valid until14 May 2025, 23:59 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete29 Apr 2025, 16:34 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast7 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £1, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Council Tax (First Placement)
- Signed
- 1 Apr 2025
- Value
- £2,804,364
- Status
- active
Non-Domestic Rates
- Signed
- 1 Apr 2025
- Value
- ceiling above
- Status
- active
Sundry Debt
- Signed
- 1 Apr 2025
- Value
- £1,061,522
- Status
- active
Fixed Penalties
- Signed
- 1 Apr 2025
- Value
- ceiling above
- Status
- active
Housing Benefit Overpayments
- Signed
- 1 Apr 2025
- Value
- £225,000
- Status
- active
Sheriff Officers (not connected to Lots 1 - 6)
- Signed
- 1 Apr 2025
- Value
- £590,944
- Status
- active
Council Tax (Second Placement)
- Signed
- 1 Apr 2025
- Value
- £433,315
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Council Tax (First Placement) | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 2 · Council Tax (Second Placement) | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 3 · Non-Domestic Rates | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 4 · Sundry Debt | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 5 · Fixed Penalties | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 6 · Housing Benefit Overpayments | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 7 · Sheriff Officers (not connected to Lots 1 - 6) | 3bids · 3 electronic · 3 from abroad | 3 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Glasgow Sheriff Court and Justice of the Peace CourtReview body
Framework contractors & participating bidders
2 commercial parties on the notice- George Walker & Co. T/A Walker LoveFramework contractor
- Scott & Co (Scotland) LLPFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.