Find a TenderAwarded
Published 22 Oct 2024, 09:25 BST

Official UK procurement notice

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

Official notice

Authority: Procurement and Logistics Service on behalf of the Department of Health- Strategic Planning and Performance Group·Consortium: 9 public authorities

ServicesOpen procedureSME suitable
Published estimate£1,894,028exc. VAT · 1 value update
Submissions closed 14 Jan 2025awarded 26 Jun 2025
Awarded to Royal National Institute for Deaf People (RNID)

What is being bought

Published requirement description

The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedPublished value£1,894,028

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published award criteria (2)
  • Quality: 80
  • Price: 20
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
22 Oct 2024, 09:25 BST
Last source update
8 Jul 2025, 09:48 BST
FTS notice number
2025/S 000-038095
Classification (CPV)
Health and social work services
Delivery area
UKNorthern Ireland (UKN)
Official registry OCID
ocds-h6vhtk-04afe7 Find a Tender

Publisher note: This Prior Information Notice (“PIN”) has been published by the Procurement and Logistics Service (PaLS) Business Services Organisation (BSO) on behalf of the Strategic Planning and Performance Group (SPPG) of the Department of Health Northern Ireland. A previous PIN was issued in respect of this tender for the provision of a Hearing Aid User Support Service (HAUSS) to Empower Adult Service Users in the use of Hearing Aids following issue in Northern Ireland (Notice reference: 2023/S 000-005530) - available on Find.a Tender (https://www.find-tender.service.gov.uk/Notice/005530-2023) . A market engagement exercise and an associated Pre-Tender Market Engagement Paper was also conducted to engage with and receive feedback from the market by outlining the SPPG’s proposals for the key elements of the service, its procurement plans and requirements (CfT Reference: 4731962 - available on www.eTendersNI.gov.uk). The purpose of this PIN is to provide an update to the market in respect to the following: (i) It is anticipated that the tender will be advertised late Autumn / early Winter 2024/2025; and (ii) Cyber security - Cyber Essentials Plus certification to be in place by Contract Commencement date. This notice relates to the planned procurement of services classified as ‘Social and Other Specific Services’ under Schedule 3 of the Public Contracts Regulations 2015 (“the PCR”) which will be subject to the provisions of Chapter 3, section 7 of the PCR, otherwise known as the Light Touch Regime (“LTR”). Please note, the ‘Estimated date of publication of contract notice’ in Section II.3) of this notice is estimated and is subject to change. The procurement exercise will be conducted in accordance with the information contained in any final published tender documentation. There is no guarantee a procurement process will run. Any tender opportunity in respect of this procurement will be advertised on eTendersNI (www.eTendersNI.gov.uk). PLEASE BE ADVISED IN ORDER TO VIEW ANY TENDER OPPORTUNITY AND TO SUBMIT A RESPONSE TO SAME, PROVIDERS NEED TO BE REGISTERED ON eTendersNI (eTendersNI.gov.uk). Go to the ‘Suppliers new to eTendersNI' section and follow the registration process. Interested providers are advised to register against the relevant CPV codes as detailed in section II.1.2 to ensure they receive emails alerts regarding this procurement. If already registered, interested providers should review their contact details to ensure the information is up to date. Assistance is available from eTendersNI helpdesk, telephone number: 0800 240 4545. Note - There is no requirement to respond to this PIN.

How it was run

Official notice
Submission deadline
14 Jan 2025, 15:00 GMT
Submission channel
{"written"}
Accepted languages
en

Timeline

30 Nov 2024 → 8 Jul 2025 · 3 dates
  1. Next notice expected
    30 Nov 2024
  2. Submission deadline
    14 Jan 2025, 15:00 GMT
  3. Notice published
    8 Jul 2025, 09:48 BST

Notice history

7 events · 4 releases on Find a Tender · since 9 Dec 2024
  1. Published value published: £1,894,028
    9 Dec 2024, 12:18 GMT
  2. Status changed to active
    9 Dec 2024, 12:18 GMT
  3. Procurement method changed
    9 Dec 2024, 12:18 GMT
  4. Deadline published: 14 Jan 2025, 15:00 GMT
    9 Dec 2024, 12:18 GMT
  5. Buyer details updated
    9 Dec 2024, 12:18 GMT
  6. Status changed to complete
    7 Jul 2025, 16:27 BST
  7. Buyer details updated
    7 Jul 2025, 16:27 BST
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextII.2.14)—Contract award notice published under F03: Contract award notice, Notice identifier: 2025/S 000-037990, relates to a F21 Social and other specific services – public contract.

1 amendment published without a description.

Routine re-releases (4)
  • 2024-10: 1 release · 22 Oct 2024

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,894,0291 contract exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 26 Jun 2025
Awarded toValueDateStatus
Royal National Institute for Deaf People (RNID)£1,894,029 †—Awarded

Contracts

  • The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland · Royal National Institute for Deaf People (RNID)

    Signed
    26 Jun 2025
    Value
    £1,894,029
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids · 1 electronic · 1 from abroad1——

Contracting authority & participating public bodies

9 public bodies on the notice

Procurement and Logistics Service on behalf of the Department of Health- Strategic Planning and Performance Group

Contracting authorityBody governed by public lawHealth Pinewood, Loughgall Road, Armagh, UK, BT61 7PRContact email

Consortium members and other public bodies

Dispute resolution & review bodies

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.