Official UK procurement notice
The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland
Authority: Procurement and Logistics Service on behalf of the Department of Health- Strategic Planning and Performance Group·Consortium: 9 public authorities
What is being bought
Published requirement descriptionThe Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland
CPV: Health and social work services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£1,894,028
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 80
- Price: 20
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 22 Oct 2024, 09:25 BST
- Last source update
- 8 Jul 2025, 09:48 BST
- FTS notice number
2025/S 000-038095- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04afe7Find a Tender
Publisher note: This Prior Information Notice (“PIN”) has been published by the Procurement and Logistics Service (PaLS) Business Services Organisation (BSO) on behalf of the Strategic Planning and Performance Group (SPPG) of the Department of Health Northern Ireland. A previous PIN was issued in respect of this tender for the provision of a Hearing Aid User Support Service (HAUSS) to Empower Adult Service Users in the use of Hearing Aids following issue in Northern Ireland (Notice reference: 2023/S 000-005530) - available on Find.a Tender (https://www.find-tender.service.gov.uk/Notice/005530-2023) . A market engagement exercise and an associated Pre-Tender Market Engagement Paper was also conducted to engage with and receive feedback from the market by outlining the SPPG’s proposals for the key elements of the service, its procurement plans and requirements (CfT Reference: 4731962 - available on www.eTendersNI.gov.uk). The purpose of this PIN is to provide an update to the market in respect to the following: (i) It is anticipated that the tender will be advertised late Autumn / early Winter 2024/2025; and (ii) Cyber security - Cyber Essentials Plus certification to be in place by Contract Commencement date. This notice relates to the planned procurement of services classified as ‘Social and Other Specific Services’ under Schedule 3 of the Public Contracts Regulations 2015 (“the PCR”) which will be subject to the provisions of Chapter 3, section 7 of the PCR, otherwise known as the Light Touch Regime (“LTR”). Please note, the ‘Estimated date of publication of contract notice’ in Section II.3) of this notice is estimated and is subject to change. The procurement exercise will be conducted in accordance with the information contained in any final published tender documentation. There is no guarantee a procurement process will run. Any tender opportunity in respect of this procurement will be advertised on eTendersNI (www.eTendersNI.gov.uk). PLEASE BE ADVISED IN ORDER TO VIEW ANY TENDER OPPORTUNITY AND TO SUBMIT A RESPONSE TO SAME, PROVIDERS NEED TO BE REGISTERED ON eTendersNI (eTendersNI.gov.uk). Go to the ‘Suppliers new to eTendersNI' section and follow the registration process. Interested providers are advised to register against the relevant CPV codes as detailed in section II.1.2 to ensure they receive emails alerts regarding this procurement. If already registered, interested providers should review their contact details to ensure the information is up to date. Assistance is available from eTendersNI helpdesk, telephone number: 0800 240 4545. Note - There is no requirement to respond to this PIN.
How it was run
Official notice- Submission deadline
- 14 Jan 2025, 15:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
Timeline
30 Nov 2024 → 8 Jul 2025 · 3 dates- Next notice expected30 Nov 2024
- Submission deadline14 Jan 2025, 15:00 GMT
- Notice published8 Jul 2025, 09:48 BST
Notice history
7 events · 4 releases on Find a Tender · since 9 Dec 2024- Published value published: £1,894,0289 Dec 2024, 12:18 GMT
- Status changed to active9 Dec 2024, 12:18 GMT
- Procurement method changed9 Dec 2024, 12:18 GMT
- Deadline published: 14 Jan 2025, 15:00 GMT9 Dec 2024, 12:18 GMT
- Buyer details updated9 Dec 2024, 12:18 GMT
- Status changed to complete7 Jul 2025, 16:27 BST
- Buyer details updated7 Jul 2025, 16:27 BST
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextII.2.14) | — | Contract award notice published under F03: Contract award notice, Notice identifier: 2025/S 000-037990, relates to a F21 Social and other specific services – public contract. |
1 amendment published without a description.
Routine re-releases (4)
- 2024-10: 1 release · 22 Oct 2024
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Royal National Institute for Deaf People (RNID) | £1,894,029 † | — | Awarded |
Contracts
The Provision of a Hearing Aid User Support Service (HAUSS) to empower adult Service Users in the use of Hearing Aids following issue in Northern Ireland · Royal National Institute for Deaf People (RNID)
- Signed
- 26 Jun 2025
- Value
- £1,894,029
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
9 public bodies on the noticeConsortium members and other public bodies
- Belfast Health and Social Care TrustContracting authority
- Business Services Organisation- Procurement and Logistics Service on behalf of The Strategic Planning and Performance Group of the Department of Health Northern IrelandContracting authorityCentral purchasing bodyBody governed by public lawHealth
- DOH - Strategic Planning and Performance GroupContracting authority
- Northern Health and Social Care TrustContracting authority
- Procurement and Logistics ServiceContracting authorityBody governed by public lawHealth
- South Eastern Health and Social Care TrustContracting authority
- Southern Health and Social Care TrustContracting authority
- Western Health and Social Care TrustContracting authority
Dispute resolution & review bodies
- BSO PaLSReview body
- Business Services OrganisationReview body
Bidders & participating suppliers
1 commercial party on the notice- Royal National Institute for Deaf People RNIDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.